Claims Service Representative

esure Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading insurance company as a Direct Claimant Specialist. No prior experience is needed, offering a chance to learn and grow within the company. Responsibilities include achieving capture rates, managing schedules, and collaborating with colleagues. Enjoy competitive benefits and opportunities for development.

Benefits

Competitive salary and discretionary bonus

25 days annual leave plus 8 flexible days

Company-funded private medical insurance

Discounts on insurance products

Opportunities for training and career development

Volunteer days for community involvement

Qualifications

• Experience in sales or target-driven roles is advantageous.
• Good negotiation and objection handling skills.

Responsibilities

• Achieve a monthly capture rate of 65% or higher.
• Collaborate with colleagues for optimal outcomes.
• Handle incoming calls that could lead to third-party captures.

Skills

Negotiation

Objection Handling

Digital Literacy

Self-Motivated

Team-Oriented

Job description

This job description provides a detailed overview of the company, the role, responsibilities, requirements, and benefits. However, it could be improved in terms of formatting and focus. Here's a refined version:

Full Job Description

Join esure Group and help reshape the future of insurance!

Since 2000, we've been trusted by over 2 million customers for our Home and Motor Insurance. We're committed to digital innovation, transforming the industry, and delivering personalized experiences through advanced technology and data-driven insights.

Position: Direct Claimant Specialist

We seek a target-driven individual to join our team. No prior experience is necessary; this is a great opportunity to learn about insurance and grow your career within esure, with many internal advancement opportunities.

Key Responsibilities:

• Achieve a monthly capture rate of 65% or higher.
• Follow internal policies and external legislation, including equal opportunities.
• Identify and suggest process improvements.
• Collaborate with colleagues for optimal outcomes.
• Manage your schedule to follow up on potential capture opportunities.
• Persuade claimants to use esure Network Repairers and Suppliers, promoting our products when appropriate.
• Handle incoming calls that could lead to third-party captures.
• Report concerns with external suppliers affecting service delivery.
• Identify personal development areas and work with team leaders to achieve goals.

Desired Skills and Experience:

• Experience in sales or target-driven roles is advantageous.
• Good negotiation and objection handling skills.
• Experience in front-line customer support.
• Influencing and negotiating abilities.
• Digital literacy, including internet skills.
• Self-motivated and team-oriented.

Benefits:

• Competitive salary and discretionary bonus.
• 25 days annual leave plus 8 flexible days, with options to buy/sell holidays.
• Flexible benefits platform supporting health, wellbeing, lifestyle, and finances.
• Company-funded private medical insurance for eligible employees.
• Discounts on our insurance products (50% off for yourself and partner, 10% for family).
• Opportunities for training, mentoring, and career development.
• Volunteer days to support community involvement.
• Access to internal networks and flexible working arrangements.

We value diversity and inclusion, fostering a workplace where everyone feels respected, valued, and empowered. Join us to make a difference in the world of insurance!