Customer Service Representative

Pertemps Network Group; Skelmersdale; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Skelmersdale. This full-time role involves handling customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will have strong communication skills and a proactive attitude. Opportunities for progression and a supportive culture are offered.

Benefits

Competitive salary starting at £24,000+

Monday to Friday working hours – no weekends

Supportive working culture

Opportunities for progression and further training

Qualifications

• Proven experience in a customer service or call centre environment.
• Strong attention to detail and the ability to multi-task.

Responsibilities

• Responding to customer enquiries via phone, email, web and in person.
• Resolving complaints and issues efficiently and professionally.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multi-tasking

IT Skills

Tools

CRM Systems

Job description

3 days ago Be among the first 25 applicants

Pertemps Network Group provided pay range

This range is provided by Pertemps Network Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Representative

£24,000+ (Dependent on Experience)

09:00 – 17:00 Monday - Friday

Full-Time, Permanent

Due to the office location, all candidates must have access to a vehicle.

We are currently recruiting on behalf of our client for an experienced and customer-focused Customer Service Representative to join their busy team based in Skelmersdale. This is a fantastic opportunity to secure a long-term, full-time position within a reputable and growing company that values quality service and employee development.

The Role:

As a Customer Service Representative, you will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring a positive experience throughout the customer journey. Our client is looking for someone proactive, professional, and confident in managing communications face to face and across multiple platforms.

Key Responsibilities:

• Responding to customer enquiries via phone, email, web and in person
• Creating and sending quotes based on information received
• Providing accurate information regarding products and services
• Maintaining and updating customer records on internal systems
• Resolving complaints and issues efficiently and professionally
• Working closely with internal departments to support client needs
• Meeting individual and team-based service targets

What We’re Looking For:

• Proven experience in a customer service or call centre environment
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to multi-task
• Good IT skills, including experience with CRM systems
• A positive, can-do attitude and strong work ethic

What’s in it for You:

• Competitive salary starting at £24,000+, depending on experience
• Monday to Friday working hours – no weekends
• A supportive working culture and long-term job stability
• Opportunities for progression and further training

This is an excellent opportunity for someone looking to develop their career in a stable and customer-driven environment.

Interested? Apply today and if you meet the requirements, we will be in touch!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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