Claims Product Owner: Digital Transformation

Hiscox Insurance Company; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Hiscox Insurance Company is seeking an experienced Product Owner to join the Claims value stream in our London Market unit. You will own the product roadmap from discovery through delivery, shaping the future of Claims by aligning strategy with stakeholder needs and customer value.

You will collaborate with business, technology and data teams to translate strategy into prioritized outcomes and measurable improvements for users and the wider business.

Responsibilities

• Own and proactively manage a complex, multi‑stream product backlog aligned to strategic objectives and OKRs, ensuring steady flow of work for the delivery team.
• Translate ambiguous business problems into clear, outcome‑focused delivery goals.
• Ensure sprint goals are clear, achievable, and aligned to roadmap milestones.
• Conduct workshops to design and define delivery iterations, assess value, ensure work is prioritised and focused on delivering maximum value to our customers.
• Capture requirements as increments of delivery and refine with the delivery team; ensure they are well thought through with clear acceptance criteria to ensure requirements are met.
• Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
• Act as the voice of the customer, ensuring everyone understands the business value of the delivery increments and represent the needs of our customers on a day to day basis within the delivery team
• Attend and participate in Agile events - stand ups, refinement, planning and retrospectives and work with the Scrum Master to ensure that these are successful
• Provide feedback on the roadmap to the Product Manager, escalating risks, issues and blockers raised by the delivery team and advising on actual vs. expected progress and any knock-on impact to the product roadmap
• Develop, manage and motivate a delivery team (in a matrix organisation) across internal and external teams, including third party suppliers
• Build strong, productive relationships inside and outside of Hiscox in order to deliver effective solutions based on a strong understanding of the business drivers and benefits for each party
• Partner with stakeholders across the London Market to shape scope, manage expectations, and drive alignment
• Act as a trusted advisor to stakeholders, providing insight on trade‑offs, sequencing, and delivery options
• Coach and support less experienced Product Owners and contribute to Product Owner Chapter standards, capability development and continuous improvement.

Job description

Hiscox Insurance Company is seeking an experienced Product Owner to join the Claims value stream in our London Market unit. You will own the product roadmap from discovery through delivery, shaping the future of Claims by aligning strategy with stakeholder needs and customer value.

You will collaborate with business, technology and data teams to translate strategy into prioritized outcomes and measurable improvements for users and the wider business.