Product Owner (Claims)

Claims Recruitment Services; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

Claims Recruitment Services is seeking a Product Owner (Claims) in Milton Keynes to lead end-to-end claims product roadmaps. You will balance system stabilisation with a multi-year AI-driven automation strategy, working alongside transformation partners and cross-functional digital teams.

The role requires extensive insurance domain experience, governance expertise, and a strong track record in Agile delivery, with CSPO certification preferred.

Qualifications

• Demonstrable product owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims.
• Confident in presenting to and influencing C-suite stakeholders.
• Understanding of automation technologies and AI/ML in insurance, with strong product governance experience.
• Experience working with data teams to define requirements, interpret model outputs and challenge assumptions.
• Strong grounding in Agile product delivery: roadmap ownership, backlog and demand management, prioritisation and value-based decisions.
• Understanding of UK insurance regulation, governance, risk and compliance in IT delivery.
• CSPO or equivalent certification.

Responsibilities

• Define the claims product vision and roadmap with the Directors, translating strategy into a backlog.
• Set and communicate a phased straight-through processing strategy with milestones and metrics.
• Lead transformation efforts, designing operating models and embedding product practices.
• Maintain a transparent backlog as the intake point for change requests and ideas.
• Oversee knowledge transfer from legacy systems into business-as-usual operations.
• Identify automation opportunities across the claims lifecycle and articulate trade-offs.

Skills

Product ownership

Insurance domain

Agile delivery

CSPO

Stakeholder management

AI/ML awareness

Data-driven requirements

Job description

Milton Keynes, United Kingdom | Posted on 10/08/2026

We are recruiting for a Product Owner (Claims) on behalfofone of the UK's largest insurance-led organisations, providing criticalfinancial protection to consumers across a major national industry. Thebusiness is partway through a large-scale digital transformation, modernisingits core platforms and ways of working to deliver a faster, smarter claimsexperience. This role sits right at the centre of that change, workingalongside major transformation partners and cross-functional digital teams.

The successful candidate will own the end-to-end claimsproduct roadmap and drive continuous improvement within an agreed changebudget, balancing near-term system stabilisation with a multi-year roadmaptowards automation, AI-assisted decision making and straight-through processing(STP) for low-complexity claims. This is a senior, hands-on role that calls fora strong insurance background, covering policies, claims triage, frauddetection and indemnity settlement, paired with genuine curiosity and a bias towardscontinuous improvement.

Key Responsibilities

• Working with theConsumer Experience Director and Claims Director to define the claimsproduct vision and roadmap, translating business strategy into aprioritised backlog.
• Setting andcommunicating a phased STP strategy with clear milestones and successmetrics, and tracking product-level performance against them.
• Playing a leading rolein the transformation programme, including helping design new operatingmodels and embedding good product practice within the team.
• Maintaining a single,transparent, prioritised backlog as the primary intake point for changerequests and improvement ideas, ensuring documentation is complete and fitfor ongoing continuous improvement.
• Supporting thestructured handover of knowledge, products and delivery ownership from thecurrent Claims system programme into BAU, including planning for retentionand succession within a long-tenured, highly experienced team.
• Identifying andprioritising automation opportunities across the claims lifecycle, andarticulating trade-offs between cost, scope, sequencing, value anddelivery capacity to support decision-making.
• Co-ordinating deliveryacross IT teams within an agile, matrix-managed environment, agreeingclear goals for each delivery cycle and aligning product priorities withavailable capacity and wider IT priorities.
• Ensuring strong productgovernance throughout, particularly as AI capabilities are integrated intoclaims processes.
• Overseeing testing, datamigration and cutover planning for legacy-to-new platform transitions.

Key Requirements

• Demonstrable ProductOwner experience in a digital/IT environment within insurance, ideally ata senior level with 5+ years in claims.
• Confident in presentingto and influencing C-suite stakeholders.
• Solid understanding ofautomation technologies and working knowledge of AI/ML applications ininsurance, along with strong product governance experience.
• Experience working withdata teams to define requirements, interpret model outputs and challengeassumptions.
• Strong grounding inAgile product delivery principles, including roadmap ownership, backlogand demand management, prioritisation frameworks and value-based decisionmaking.
• Understanding of UKinsurance regulation and of governance, risk and compliance requirementsin IT delivery.
• Certified Scrum ProductOwner (CSPO) or equivalent.

If you're excited by the challenge of modernising claims forone of the industry's most trusted names, and want your fingerprints on agenuine automation and AI transformation journey, we'd love to hear from you.

Wedonotretainanypersonalinformationwithoutyourpermission.Pleaserefertoourdataprotectionpolicyonourofficialwebsiteformoreinformation.