Claims & Policy Operations Administrator

The Veterinary Defence Society; Knutsford; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Private Medical Insurance

Non-contributory company pension (10%

Job summary

The Veterinary Defence Society is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract. Reporting to the Operations Manager, you will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim.

You will also support policy administration activities, including new business enquiries, renewals and policy changes,

Qualifications

• Excellent organisational skills and strong attention to detail.
• Confident using IT systems and Microsoft Office applications.
• Communicate effectively with a wide range of people.
• Remain calm and professional when managing competing priorities.
• Demonstrate a collaborative approach and a commitment to delivering excellent service.
• Be willing to learn, develop and contribute positively to the team.

Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

Skills

Organisational skills

Attention to detail

IT systems proficiency

Microsoft Office

Effective communication

Calm under pressure

Team collaboration

Tools

Microsoft Office

Job description

The Veterinary Defence Society is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract. Reporting to the Operations Manager, you will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim.

You will also support policy administration activities, including new business enquiries, renewals and policy changes,