Operations Administrator

Confidential; Knutsford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave + bank holidays

Private Medical Insurance

Non-contributory pension (10% employer

Group Life Insurance

Cashplan with optical, dental

Employee Assistance Programme

Volunteer day

Enhanced family policy

Cycle to Work

Discounts

Social and wellbeing activities

Job summary

The Veterinary Defence Society is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract. You will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim.

You will also support policy administration activities, including new business enquiries, renewals and policy changes, while collaborating with colleagues across

Qualifications

• Excellent organisational skills and strong attention to detail.
• Confident using IT systems and Microsoft Office.
• Strong communication skills with a wide range of people.
• Collaborative approach and ability to deliver excellent service.
• Willingness to learn and contribute to the team.

Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across multiple systems.
• Support policy administration and credit control activities.
• Liaise with Finance and Claims teams to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

Skills

Organisational skills

Attention to detail

IT systems proficiency

Microsoft Office

Communication skills

Team collaboration

Prioritisation

Job description

The Veterinary Defence Society (VDS) is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract.

Reporting to the Operations Manager, you will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim.

You will also support a range of policy administration activities, including new business enquiries, renewals and policy changes.

This is an excellent opportunity to gain experience in financial services and customer service while working with veterinary professionals across the UK and Ireland.

You will collaborate with colleagues across Claims, Underwriting, Finance and IT, developing valuable skills and knowledge in a supportive and professional environment.

What We Offer

• Competitive salary
• Hybrid working
• 30 days annual leave plus bank holidays
• Private Medical Insurance
• Non-contributory company pension (10% employer contribution)
• Group Life InsurancCashplan with optical, dental and wellbeing allowances
• Employee Assistance Programme
• Charity and volunteering day
• Enhanced family policy, including adoption, maternity, paternity and parental pay
• Buy Holiday and Cycle to Work salary sacrifice schemes
• Retail, health and wellbeing discounts
• A supportive team environment
• Regular social and wellbeing activities throughout the year

Key Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

What We're Looking For

• Have excellent organisational skills and strong attention to detail.
• Be confident using IT systems and Microsoft Office applications.
• Communicate effectively with a wide range of people.
• Remain calm and professional when managing competing priorities.
• Demonstrate a collaborative approach and a commitment to delivering excellent service.
• Be willing to learn, develop and contribute positively to the team.

At The Veterinary Defence Society and VDS Training, we are committed to creating an inclusive workplace where everyone can thrive.

We welcome applications from all backgrounds and are committed to ensuring our recruitment process is fair, accessible and free from discrimination.

This role is subject to a satisfactory DBS check.

No external agencies please

As part of the recruitment process, The Veterinary Defence Society and VDS Training collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.