Operations Administrator

The Veterinary Defence Society Limited; Knutsford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave

Private Medical Insurance

Pension (10% employer)

Group Life Insurance

Employee Assistance Programme

Volunteering day

Cycle to Work

Discounts

Job summary

The Veterinary Defence Society Limited is seeking an organised and customer-focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract. You will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim.

This role also supports policy administration activities including new business enquiries, renewals and policy changes; you will collaborate with teams

Qualifications

• Role involves providing first point of contact for members seeking claims advice.
• Supports policy administration including new business enquiries, renewals and changes.
• Hybrid work with monthly office attendance at least one day per month.

Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

Skills

Organisational skills

Communication

IT systems

Prioritisation

Tools

Microsoft Office

Job description

The Veterinary Defence Society (VDS) is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract.

Reporting to the Operations Manager, you will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim. You will also support a range of policy administration activities, including new business enquiries, renewals and policy changes.

This is an excellent opportunity to gain experience in financial services and customer service while working with veterinary professionals across the UK and Ireland. You will collaborate with colleagues across Claims, Underwriting, Finance and IT, developing valuable skills and knowledge in a supportive and professional environment.

What We Offer

At VDS, our people are at the heart of everything we do. We offer a rewarding career, a supportive culture and a

• 30 days annual leave plus bank holidays
• Private Medical Insurance
• Non-contributory company pension (10% employer contribution)
• Group Life InsurancCashplan with optical, dental and wellbeing allowances
• Employee Assistance Programme
• Charity and volunteering day
• Enhanced family policy, including adoption, maternity, paternity and parental pay
• Buy Holiday and Cycle to Work salary sacrifice schemes
• Retail, health and wellbeing discounts
• A supportive team environment
• Regular social and wellbeing activities throughout the year

Key Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

What We're Looking For

You will:

• Have excellent organisational skills and strong attention to detail.
• Be confident using IT systems and Microsoft Office applications.
• Communicate effectively with a wide range of people.
• Remain calm and professional when managing competing priorities.
• Demonstrate a collaborative approach and a commitment to delivering excellent service.
• Be willing to learn, develop and contribute positively to the team.

We recognise that skills and experience can be gained in many different ways. If you are excited about this opportunity

but do notquite meet every requirement we would still encourage you to apply.

Hours

35

We offer a competitive salary and 30 days holiday entitlement plus Bank Holidays, if that's not enough, you can always buy up to 5 days pro-rata on top via our salary sacrifice scheme. A non-contributory individual pension, plus a full PMI and Cashplan. Death in Service is 4 x basic salary. We also provide an enhanced absence scheme and Maternity/Paternity pay. In addition, we offer Cycle2Work salary sacrifice scheme, Work Perks discounts and volunteering day. We are based in a desirable, Cheshire location with easy access to the motorway network, we work hybrid with attending the office on a needs basis, but at least once per month.

At The Veterinary Defence Society and VDS Training, we are committed to creating an inclusive workplace where everyone

canthrive. We welcome applications from all backgrounds and are committed to ensuring our recruitment process is fair,

accessible and free from discrimination.

This role is subject to a satisfactory DBS check.

As part of the recruitment process, The Veterinary Defence Society and VDS Training collects and processes personal data

relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our

data protection obligations.Please seehere to view our Privacy Notice for details of how we will process your personal data.

Insures the vast majority of the practising profession against the effects of claims of negligence

Ensures that each case is handled by a veterinary colleague experienced in claims management

Defends reputations and finances against unjustified claims and offers compensation when appropriate

Includes cover for negligence resulting in human injury

Provides legal representation at criminal and disciplinary hearings

Offers advice and guidance to members, through training, Newsletters and other helpful publications.

26,000