Claims Operations Leader: Strategy, Change & People

AXA; Bolton; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Accessibility Concierge

Job summary

AXA seeks a Leader to inspire, develop, and motivate a high-performing team within its Claims Engineering framework. You will drive operational excellence, balance home/office time, and push strategic initiatives that deliver fast, accurate service to customers across the UK.

You will lead multiple teams in a dynamic environment, champion data-driven decisions, and ensure best practice with supplier partners while maintaining AXA's brand values.

Qualifications

• Proven experience leading multiple teams in fast-paced environments.
• Strong knowledge of insurance principles, policies, claims procedures.
• Ability to translate business strategy into local operational plans.

Responsibilities

• Develop strategic input into local plans aligned with AXA's strategy.
• Manage resources to deliver targeted claims expense while maintaining customer outcomes.
• Embed best practice standards in Engineering with supplier partners.
• Coach and develop the team while modelling a goal-focused culture.
• Monitor claims spend and drive bottom-line performance.
• Collaborate across claims to drive change initiatives.
• Lead risk management and proactive improvement tracking.
• Engage internally and with partners to improve processes.
• Ensure compliance with IDD screening and pre-employment checks.

Skills

Team leadership

Change management

Stakeholder engagement

Data-driven decisions

Customer focus

Job description

AXA seeks a Leader to inspire, develop, and motivate a high-performing team within its Claims Engineering framework. You will drive operational excellence, balance home/office time, and push strategic initiatives that deliver fast, accurate service to customers across the UK.

You will lead multiple teams in a dynamic environment, champion data-driven decisions, and ensure best practice with supplier partners while maintaining AXA's brand values.