Claims Operations Coordinator – Office-Based

Skillframe Limited; Molesey; On-site; GBP 25,000 - 30,000; Full time

Job summary

Skillframe Limited in Molesey is seeking an organised Administrator to join the Head Office team. You’ll manage claims workflows and provide essential admin support across the business, ensuring accuracy and smooth operations.

You'll handle calls and emails from the call centre and national accounts, maintain records, and work closely with Production and Customer Service to uphold service standards. This full-time, office-based role offers stability and a varied daily routine.

Qualifications

• Highly organised and proactive with the ability to manage multiple priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Strong time management and attention to detail.

Responsibilities

• Manage incoming calls and emails from the call centre and national accounts, ensuring correct territory allocation.
• Coordinate the end-to-end claims journey from allocation to closure, reporting and fulfilment.
• Collaborate with Production and Customer Service to maintain smooth operations.
• Monitor franchise claims activity and produce performance reports for ongoing support.
• Maintain accurate records, filing, document management and archiving of key documents.
• Deliver excellent customer service when handling enquiries and provide admin support across departments.

Skills

Organisational skills

Communication

Multitasking

Problem solving

Proactive

Tools

Microsoft Office

Outlook

Excel

Job description

Skillframe Limited in Molesey is seeking an organised Administrator to join the Head Office team. You’ll manage claims workflows and provide essential admin support across the business, ensuring accuracy and smooth operations.

You'll handle calls and emails from the call centre and national accounts, maintain records, and work closely with Production and Customer Service to uphold service standards. This full-time, office-based role offers stability and a varied daily routine.