Claims Operations & Admin Coordinator

Capsticks Solicitors LLP; Birmingham; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Capsticks Solicitors LLP in the UK is recruiting a Claims Admin Operations Coordinator for its Claims Division. The role supports Claims Fee Earners with administrative tasks, diary management and document handling in a hybrid Birmingham or Leeds environment.

You will arrange meetings, travel, court documents, manage archiving and filing, handle billing support with finance, and act as a point of contact for internal and external clients.

Qualifications

• Experience with a case management system.
• Strong organisational skills and ability to meet deadlines.
• Excellent communication and phone manner.
• Proactive and self-starting with good attention to detail.

Responsibilities

• Arrange conference calls, meetings, travel and booking conference rooms.
• Arrange conferences with counsel and experts and update fee earners with progress.
• Coordinate photocopying, printing, scanning, organising couriers, sending out letters and faxes.
• Service of prepared documents to Claimant Solicitors and Court and understanding deadlines.
• Checking client’s case hub and screenshotting details.
• Opening and closing of files, including conflict checks and archiving of files.
• General file management including amending budget and case holder information.
• Completing redactions and data extraction; using Document Creation services.
• Acting as a point of contact for internal and external clients.
• Taking internal and external telephone queries and passing messages promptly.
• Data entry and managing spreadsheets.
• Drafting general and basic correspondence.
• Formatting/collating work for client sending and assisting with data for client meetings.
• Managing archive files in/out; uploading documents to VF.
• Adding supervision tasks to Supervisory Lists; courier booking.
• Processing outgoing/incoming post and special deliveries via Central Services.

Skills

MS Word

MS Excel

PDF tools

Case management system

Phone manner

Proactive

Highly organised

Deadline prioritisation

Job description

Capsticks Solicitors LLP in the UK is recruiting a Claims Admin Operations Coordinator for its Claims Division. The role supports Claims Fee Earners with administrative tasks, diary management and document handling in a hybrid Birmingham or Leeds environment.

You will arrange meetings, travel, court documents, manage archiving and filing, handle billing support with finance, and act as a point of contact for internal and external clients.