Claims Officer

Go Traffic Management Limited; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

Network Plus is seeking a Claims Officer to join the Claims & Insurance team within Legal Services in Worsley. You will manage a portfolio of Employer’s Liability and Public Liability claims from notification through resolution, ensuring fairness, efficiency, and adherence to procedures.

You will collaborate with insurers, brokers, solicitors and internal stakeholders to drive timely outcomes while delivering excellent customer service in a fast-paced environment.

Qualifications

• Working towards a recognised legal qualification or equivalent claims handling experience.
• Experience handling a large and varied caseload in a fast-paced environment.
• Strong organisational skills with ability to prioritise deadlines.

Responsibilities

• Handle a caseload of Employer’s Liability and Public Liability claims from inception to settlement or closure.
• Liaise with claimants, insurers, brokers, clients, solicitors and external stakeholders to progress claims.
• Gather, review, and analyse evidence to support investigations and liability assessments.
• Maintain accurate claim records and ensure actions are documented.
• Ensure claims comply with service levels, regulatory requirements and procedures.
• Monitor reserves, settlement recommendations, and recovery opportunities.
• Support insurer relationships and escalation per policy requirements.
• Provide regular updates to internal teams and management.
• Deliver professional customer service throughout the claims journey.
• Identify risks and contribute to process improvements.

Skills

Organisational skills

Communication skills

Stakeholder management

IT skills (MS Office)

Attention to detail

Problem solving

Team player

Adaptability

Education

Legal qualification (CILEX/LPC/SQE/Law Degree)

Tools

Microsoft Office

Job description

Claims Officer

Department: Legal

Employment Type: Permanent

Location: Worsley

Compensation: £35,000 - £45,000 / year

Description

We are looking for a Claims Officer to join our Claims & Insurance team within Legal Services. You will be responsible for (handling) a portfolio of Employer’s Liability (EL) and Public Liability (PL) claims from initial notification through to resolution, ensuring claims are handled fairly, efficiently, and in line with company procedures and regulatory requirements.

You will work closely with insurers, brokers, solicitors, loss adjusters, and internal stakeholders to drive claims to a timely conclusion while delivering excellent customer service throughout the process. This is a fast-paced role requiring the ability to manage a large and varied caseload, meet demanding deadlines, and balance competing priorities effectively.

The role provides an excellent opportunity for someone looking to develop a career in claims management and general litigation, particularly candidates working towards, or prepared to undertake a recognised legal qualification or those with experience within claims, insurance, customer service, or a related operational environment.

Key Responsibilities

• Handle a caseload of Employer’s Liability and Public Liability claims from inception through to settlement or closure.
• Liaise with claimants, insurers, brokers, clients, solicitors, loss adjusters, and other external stakeholders to progress claims effectively.
• Gather, review, and analyse evidence to support claims investigations and liability assessments.
• Maintain accurate and comprehensive claim records, ensuring all actions and decisions are documented appropriately.
• Ensure claims are managed within agreed service levels, regulatory requirements, and organisational procedures.
• Monitor and manage claims reserves, settlement recommendations, and recovery opportunities where appropriate.
• Support the management of insurer relationships and ensure claims are referred and escalated in accordance with policy requirements.
• Provide regular updates to internal stakeholders, including operational teams and management.
• Handle customer enquiries professionally and empathetically, delivering excellent customer service throughout the claims journey.
• Support the Claims & Litigation Manager to Identify risks, trends, and opportunities for process improvement and make recommendations to enhance claims performance.
• Work collaboratively with colleagues across the business to obtain information, resolve issues, and achieve positive customer outcomes.
• Assist the Claims & Litigation Manager with reporting, audits, litigation management, and ad hoc projects as required.
• Proactively identify opportunities to improve claims handling processes and contribute to continuous improvement initiatives.

Experience and Qualifications

• Working towards, or prepared to undertake, a recognised legal qualification (such as CILEX, LPC, SQE, Law Degree) or equivalent claims handling experience.
• Previous experience in claims handling, insurance, customer service, utilities, legal services, or a related environment desirable.
• Experience handling a large and varied caseload within a fast-paced operational environment.
• Strong organisational skills with the ability to prioritise competing demands and meet challenging deadlines.
• Excellent communication and stakeholder management skills, with the confidence to engage with clients, customers, brokers, insurers, solicitors, and other stakeholders.
• Strong attention to detail and a conscientious approach to work.
• Ability to investigate issues, analyse information, and make balanced decisions.
• Good understanding of customer service principles and a commitment to delivering positive customer and client outcomes.
• Resilient and adaptable, with the ability to work effectively under pressure.
• Strong IT skills, including Microsoft Office applications.
• A continuous improvement mindset with a willingness to challenge existing processes and identify better ways of working.
• A team player with the ability to work independently while maintaining high standards of accuracy and professionalism.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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