Pre Litigated EL/PL Claims Handler

Keoghs; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Incentive Plan

Holiday 25 days

Health Cash Plan

WeCare wellbeing

Death in Service

Pension 5%/3%

ERGs

Volunteer Programme

Cycle to Work

Tech Scheme

Season Ticket Loan

Gym Flex

Discount Sites

Gourmet Discounts

Merlin Tickets

Local Retail Discounts

Job summary

Keoghs in Liverpool is seeking a Claims Handler (CH2) to join our Casualty Team. You will manage a caseload of Public and Employers Liability claims up to a £20,000 reserve, from inception to settlement pre-litigation.

This role is 35 hours per week, Monday to Friday, with hybrid work: 1 day in the office and 4 days from home. Strong attention to detail and MOJ Claims Portal experience are essential.

Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent.
• Experience of MOJ Claims Portal.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Client care and customer service skills.
• Ability to manage own volume workload via task management.
• Ability to work as a team and independently.

Responsibilities

• Pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims.
• Maintain accurate data on relevant case management system.
• Comply with set client SLA’s.
• Ensure quality service standards and productivity levels are maintained to a high standard.
• Undertake appropriate additional tasks provided by the Team Leader.

Skills

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Client care

Task management

Teamwork and independence

Education

Law degree or equivalent

Tools

MOJ Claims Portal

Job description

Department: Legal

Location: Liverpool

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims Handler - CH2 to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch

This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation