Claims & Liability Specialist (EL/PL)

Go Traffic Management Limited; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

Network Plus is seeking a Claims Officer to join the Claims & Insurance team within Legal Services in Worsley. You will manage a portfolio of Employer’s Liability and Public Liability claims from notification through resolution, ensuring fairness, efficiency, and adherence to procedures.

You will collaborate with insurers, brokers, solicitors and internal stakeholders to drive timely outcomes while delivering excellent customer service in a fast-paced environment.

Qualifications

• Working towards a recognised legal qualification or equivalent claims handling experience.
• Experience handling a large and varied caseload in a fast-paced environment.
• Strong organisational skills with ability to prioritise deadlines.

Responsibilities

• Handle a caseload of Employer’s Liability and Public Liability claims from inception to settlement or closure.
• Liaise with claimants, insurers, brokers, clients, solicitors and external stakeholders to progress claims.
• Gather, review, and analyse evidence to support investigations and liability assessments.
• Maintain accurate claim records and ensure actions are documented.
• Ensure claims comply with service levels, regulatory requirements and procedures.
• Monitor reserves, settlement recommendations, and recovery opportunities.
• Support insurer relationships and escalation per policy requirements.
• Provide regular updates to internal teams and management.
• Deliver professional customer service throughout the claims journey.
• Identify risks and contribute to process improvements.

Skills

Organisational skills

Communication skills

Stakeholder management

IT skills (MS Office)

Attention to detail

Problem solving

Team player

Adaptability

Education

Legal qualification (CILEX/LPC/SQE/Law Degree)

Tools

Microsoft Office

Job description

Network Plus is seeking a Claims Officer to join the Claims & Insurance team within Legal Services in Worsley. You will manage a portfolio of Employer’s Liability and Public Liability claims from notification through resolution, ensuring fairness, efficiency, and adherence to procedures.

You will collaborate with insurers, brokers, solicitors and internal stakeholders to drive timely outcomes while delivering excellent customer service in a fast-paced environment.