Casualty Claims Handler

William James Recruitment; Nottingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Life assurance

Competitive salary

Additional annual leave options

Professional development

Job summary

William James Recruitment is seeking an experienced Casualty Claims Handler for a North-West based role offering hybrid working. You will manage a varied caseload and provide a cradle-to-grave claims service for insurer and public sector clients.

You will handle Employers’ Liability and Public Liability claims, review policy coverage, conduct investigations, and negotiate settlements while maintaining comprehensive records and ensuring regulatory compliance.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational and administrative skills.
• Excellent customer service with a focus on quality claims handling.
• Able to work collaboratively while taking ownership of caseload.
• Experience handling liability or casualty claims is preferred.

Responsibilities

• Manage a varied casualty claims caseload from notification through to settlement.
• Handle Employers’ Liability and Public Liability claims, including complex injury matters.
• Establish policy coverage and review terms and conditions.
• Investigate liability claims via desktop work or by instructing loss adjusters.
• Negotiate settlements with claimants, solicitors and external stakeholders.
• Maintain accurate records on the claims-handling system.
• Ensure compliance with legal timescales and regulatory requirements.
• Attend client claims reviews in person or virtually.

Skills

Communication skills

Organisational skills

Customer service

Collaborative work

Workload management

Tools

Claims Portal

Job description

Casualty Claims Handler - North-West - Hybrid - Up to £29,000

A leading insurance services business is seeking an experienced Casualty Claims Handler to join its growing team based in the North-West. This is an excellent opportunity for someone with experience handling liability claims to take ownership of a varied caseload, providing a proactive, cradle-to-grave claims service on behalf of insurer and public sector clients.

As a Casualty Claims Handler, you’ll manage claims from initial notification through to settlement, making decisions on cover and liability, investigating claims and negotiating settlements. You’ll also work closely with clients and external stakeholders while benefiting from a supportive and collaborative team environment.

The Role

• Managing a varied casualty claims caseload from notification through to settlement
• Handling Employers’ Liability and Public Liability claims, including more complex injury matters
• Establishing policy coverage and reviewing policy wording and terms and conditions
• Investigating liability claims through desktop investigations or by instructing loss adjusters
• Making informed decisions on liability and assessing the value of injury claims
• Negotiating settlements with claimants, solicitors and other external stakeholders
• Maintaining accurate and comprehensive records on the digital claims-handling system
• Ensuring compliance with relevant legal timescales, processes and regulatory requirements
• Building strong relationships with clients and external stakeholders
• Attending client claims review meetings where required, either in person or virtually
• Providing guidance and support to less experienced colleagues where appropriate

The Candidate

• Previous experience handling liability or casualty claims
• Experience across Employers’ Liability and/or Public Liability claims
• Strong knowledge of insurance, policy coverage and indemnity processesGood understanding of injury claim valuation and settlement negotiations
• Knowledge of Civil Procedure Rules, Claims Portal and relevant MOJ protocols
• Strong understanding of modern claims handling practices and current case law
• Excellent written and verbal communication skills
• Strong organisational and administrative skills with the ability to manage your own workload
• Excellent customer service skills with a strong focus on delivering a quality claims service
• Ability to work collaboratively while taking individual responsibility for your caseload

The Benefits

• Competitive salary up to £29,000 depending on experience
• 25 days holiday plus bank holidays, increasing with length of service
• Opportunity to purchase additional annual leave
• Life assurance at 4x salary
• Hybrid and flexible working
• Professional development, training and support with professional qualifications
• Employee discounts and financial wellbeing support
• Enhanced maternity, paternity and adoption pay
• Cycle to Work scheme and salary sacrifice benefits
• Supportive working environment with clear opportunities for development