Claims Notification Specialist – Hybrid Road Incident Support

ZIGUP plc; Huddersfield; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 24–26 days + birthday day

Pension 3%

Life assurance

Save-as-you earn

Employee referral £1,000

Discounts app (Tesco, Asda, Currys, B&

Job summary

FMG is seeking a customer‑facing professional to join our Claims Notification team in Huddersfield with hybrid working. You will handle motor insurance claim notifications, delivering a high standard of service in a fast-paced environment.

The role values empathy, a personable telephone manner, attention to detail, and teamwork. Training is provided, with extensive development opportunities and employee benefits.

Qualifications

• People person with passion for delivering excellent customer service
• Empathetic approach to customers involved in road traffic accidents
• Professional, personable telephone manner with active listening skills
• Keen eye for detail and pinpoint accuracy
• Comfortable with computer systems including Microsoft Office
• Strong can-do attitude and willingness to go above and beyond
• Able to collaborate in a team and use critical thinking
• Experience in motor insurance claims is an advantage

Responsibilities

• Deliver exceptional customer service to customers involved in road traffic incidents
• Resolve each incident through a world-class service and ensure customer satisfaction
• Work as part of the Claims Notification team in a fast-paced environment

Skills

People person

Empathy

Telephone etiquette

Detail oriented

MS Office

Can-do attitude

Team player

Motor insurance claims (advantage)

Tools

MS Office

Job description

FMG is seeking a customer‑facing professional to join our Claims Notification team in Huddersfield with hybrid working. You will handle motor insurance claim notifications, delivering a high standard of service in a fast-paced environment.

The role values empathy, a personable telephone manner, attention to detail, and teamwork. Training is provided, with extensive development opportunities and employee benefits.