Claims Notification Handler

ZIGUP plc; Huddersfield; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 24–26 days + birthday day

Pension 3%

Life assurance

Save-as-you earn

Employee referral £1,000

Discounts app (Tesco, Asda, Currys, B&

Job summary

FMG is seeking a customer‑facing professional to join our Claims Notification team in Huddersfield with hybrid working. You will handle motor insurance claim notifications, delivering a high standard of service in a fast-paced environment.

The role values empathy, a personable telephone manner, attention to detail, and teamwork. Training is provided, with extensive development opportunities and employee benefits.

Qualifications

• People person with passion for delivering excellent customer service
• Empathetic approach to customers involved in road traffic accidents
• Professional, personable telephone manner with active listening skills
• Keen eye for detail and pinpoint accuracy
• Comfortable with computer systems including Microsoft Office
• Strong can-do attitude and willingness to go above and beyond
• Able to collaborate in a team and use critical thinking
• Experience in motor insurance claims is an advantage

Responsibilities

• Deliver exceptional customer service to customers involved in road traffic incidents
• Resolve each incident through a world-class service and ensure customer satisfaction
• Work as part of the Claims Notification team in a fast-paced environment

Skills

People person

Empathy

Telephone etiquette

Detail oriented

MS Office

Can-do attitude

Team player

Motor insurance claims (advantage)

Tools

MS Office

Job description

Location: Huddersfield with hybrid working
Hours: 37.5 hours per week. Shifts between 8:00 and 20:00, with the occasional evening and Saturday shift.

Are you a driven individual with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment, where no two days are the same? If so, we have an exciting opportunity for you!

Due to continued growth, we’re expanding our Claims Notification team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.

Join FMG as a Claims Notification Handler and enjoy some outstanding benefits …

• Salary - From £24,853 - £28,880 per annum based on experience.
• Bonus - Generous bonus based on your individual and business performance.
• Hybrid Working - You’ll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
• Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
• Pension - employer contributions of 3%.
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
• Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
• Training and Professional Development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.

About You

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy
• You’re confident with the use of computer software systems, including Microsoft Office applications
• You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills
• Having relevant experience in motor insurance claims would be an advantage

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.