Out of Hours Claims Handler

ZIGUP plc; Huddersfield; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Quarterly bonus

Annual leave 24–26 days pro-rata

Pension 3% employer contributions

Life assurance & health benefits

Job summary

FMG is seeking a part-time Claims Handler to join the out-of-hours claims team in Huddersfield. Working 15 hours per week, 5pm–8pm, you will deliver exceptional customer service and accurately assess incident liability.

The role involves interacting with a variety of people and maintaining a high standard of care. In addition to a competitive base salary pro-rated for part-time, the position offers quarterly bonuses, generous annual leave, pension contributions, and a range of wellbeing and

Qualifications

• Real people person with passion for delivering excellent customer service.
• Professional, personable telephone manner with empathy and active listening.
• Keen eye for detail and pinpoint accuracy.

Responsibilities

• Interact with a wide variety of people daily to assess incident liability and resolve each incident with world class service.
• Provide high standard customer service to clients reporting road traffic incidents.
• Support the claims process during out-of-hours periods.

Skills

Customer service

Empathy

Communication

Attention to detail

Teamwork

Telephone manner

Tools

Microsoft Office

Job description

Hours: Monday to Friday, 5pm - 8pm (15 Hours Per Week)

Are you a driven individual with a passion for delivering exceptional customer service?
We have fantastic part-time opportunities to join our out-of-hours Claims team!

The Claims team provide accident management services for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service while accurately assessing incident liability for repair management.
As a Claims Handler, you will be interacting with a wide variety of people every day, so you will need to be able to adapt your approach, listen and understand our customer needs. You will have an empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.

Join FMG as a Claims Handler and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include…

Salary -Startingfrom £24,854(pro-rated for part-time) increasing as your experience grows.
Bonus- Earn a generous quarterly bonus based on your individual and business performance.
Annual leave -Start with 24 days, increasing to 26 days with service (pro-rated for part-time). Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension -generous employer contributions of 3%.
Financial Benefits -Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services -Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community -Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive -Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits -Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream -A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.