Claims Manager

Price Personnel; Dartford, Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training and development

Support to achieve Chartered Insurance

Job summary

Price Personnel is seeking an experienced Household Claims Manager to oversee day-to-day management of personal lines household claims within a growing MGA environment. You will work with insurers, TPAs, loss adjusters, and internal stakeholders to drive performance and deliver strong customer outcomes.

The role focuses on managing buildings and contents claims, monitoring large losses and regulatory compliance, with training support to achieve Chartered Insurance Practitioner status.

Qualifications

• Excellent communication and interpersonal skills; ambition to grow within insurance and achieve Chartered status.
• Ability to thrive in a fast-paced, target-driven environment.
• Strong relationship-building skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Managing household buildings and contents claims.
• Monitoring claims leakage, trends, and large losses.
• Liaising with insurers, TPAs, adjusters and suppliers.
• Supporting product, wording and underwriting feedback loops.
• Driving fair customer outcomes and regulatory compliance.
• Supporting process improvement and operational development.

Skills

Communication skills

Interpersonal skills

Relationship building

Microsoft Office

CRM software

Target-driven

Education

Chartered Insurance Practitioner (CII)

Job description

We are seeking an experienced Household Claims Manager to oversee the day-to-day management of personal lines household claims within a growing MGA environment. The role will involve oversight of claims performance, customer outcomes, supplier relationships, large loss cases and insurer reporting, ensuring claims are managed fairly, efficiently and in line with FCA requirements.

The successful candidate will work closely with insurers, TPAs, loss adjusters and internal stakeholders to drive operational performance, control indemnity spend and deliver strong customer service standards across both standard and non-standard household products.

Key responsibilities include:

• Managing of household buildings and contents claims
• Monitoring claims leakage, trends and large losses
• Liaising with insurers, TPAs, adjusters and suppliers
• Supporting product, wording and underwriting feedback loops
• Driving fair customer outcomes and regulatory compliance
• Supporting process improvement and operational development

Experience within UK household insurance claims is essential.

Requirements

Essential Qualifications:

• Excellent communication and interpersonal skills, with the ambition to grow within the insurance industry and achieve Chartered Insurance Practitioner status.
• Ability to thrive in a fast-paced, target-driven environment.
• Strong relationship-building skills.
• Proficiency in Microsoft Office and CRM software.
• Experience in the insurance industry is highly regarded but not essential.

Benefits

Our Commitment to You:

• An opportunity to be part of a welcoming and growing organisation.
• Comprehensive training and development opportunities, including support to achieve Chartered Insurance Practitioner Status from the CII.