Claims Handling Specialist

RPC; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working policy

Travel opportunities

Job summary

RPC's Bristol-based Claims Handling Department is seeking a proactive Claims Handling Administrator to join a growing team. You will provide comprehensive administrative support, open new matters, input data, manage mailboxes and produce MI in line with SLAs.

You will also liaise with insurers and brokers, handle financial matters, and contribute to creating and maintaining a claims handling guide for each scheme. Travel to London may be required as needed.

Qualifications

• Previous experience in a similar administrative role.
• Proactive and resilient when under tight timescales.
• Able to build internal relationships and deliver excellent client service.
• Commercial, proactive approach with timely responses to client needs.
• Able to interact with clients, intermediaries and suppliers.
• Committed to a supportive, inclusive firm culture.
• Working knowledge of MS Excel and experience with databases.
• Data input accuracy and GCSE Maths/English at C grade or higher.

Responsibilities

• Provide comprehensive administrative support to the Claims Handling department.
• Open new matters and input data into the claims management system.
• Send acknowledgements; conduct conflict searches; assist with diary management.
• Provide management information (reports) and ensure filing, scanning, and calls are handled.
• Deal with financial matters, including payments, billing, and accounts queries.
• Ensure MI integrity and timely updates.
• Liaise with insurers and brokers for policy information.
• Maintain proper filing of policies, proposals and schedules.
• Support creation/maintenance of a claims handling guide per scheme.
• Manage shared mailboxes and reporting systems.
• Maintain file closures and SLA/KPI adherence.
• Produce claims prints to Brokers/Insureds.

Skills

MS Excel

Data entry

Administrative experience

Client service

Communication skills

Team collaboration

Problem solving

Attention to detail

GCSE English & Maths

Education

GCSE English & Maths

Tools

Database management

Job description

RPC's Bristol-based Claims Handling Department is seeking a proactive Claims Handling Administrator to join a growing team. You will provide comprehensive administrative support, open new matters, input data, manage mailboxes and produce MI in line with SLAs.

You will also liaise with insurers and brokers, handle financial matters, and contribute to creating and maintaining a claims handling guide for each scheme. Travel to London may be required as needed.