Claims Handler - Third Party Motor

Red Dot Search UK Limited; Lancaster; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

On-site parking

Funding towards CII qualifications

Birthday off

Holiday entitlement grows with service

Pension & life insurance

Job summary

Red Dot Search UK Limited is recruiting an experienced Third Party Claims Handler near Bolton. You will manage third party motor claims and credit hire end-to-end, including liability assessment and negotiations, handling complex files and disputes.

Expect to work with solicitors, insurers and accident management companies while maintaining high service standards. The role is on-site, with flexible patterns and opportunities for CII study support.

Qualifications

• 2+ years in motor claims or credit hire.
• Experience with third party or credit hire and disputed liability work.
• Confident dealing with solicitors and accident management companies.
• Attention to detail and sound judgement on liability.
• Comfortable across multiple systems.
• GCSE English and Maths at Grade C/4+.
• Holding or willing to work towards the CII Certificate (fully supported).

Responsibilities

• Manage all aspects of third party claims: investigation, negotiation and resolution.
• Investigate liability, coordinate with other departments and run enquries.
• Handle more advanced cases - high-value claims and disputed liability.
• Assess and manage credit hire: validation, negotiation and challenging excessive charges.
• Liaise with solicitors, insurers and accident management companies.
• Recognise and escalate potentially fraudulent activity.
• Prioritise your own caseload and support wider team duties.
• Maintain a high standard of service with every party to the claim.

Skills

Third party claims

Motor claims

Credit hire

Negotiation

Education

GCSE English & Maths (C/4+)

CII Certificate (in progress)

Tools

Claims software

Job description

Third Party Claims Handler - Motor & Credit Hire Bolton £28,000 - £35,000 Full or part-time

Know your way around third party motor claims and credit hire, and want the complex files rather than the easy ones?

We're recruiting an experienced Third Party Claims Handler for an established general insurer just outside Bolton. You'll handle third party vehicle and property damage claims end to end - investigation, liability, negotiation, resolution - including the disputed liability files and the credit hire challenges that need someone who actually knows the arguments.

This is a third party claims handler role with real technical weight. If you've got two years or more in motor claims or credit hire and you're tired of being handed only the straightforward files, this is the one.

What you'll be doing

• Managing all aspects of third party claims: investigation, negotiation and resolution
• Investigating liability, working with other departments and running your own enquiries
• Handling more advanced cases - high-value claims and disputed liability files
• Assessing and managing credit hire: validation, negotiation, and challenging excessive hire charges
• Liaising with solicitors, insurers and accident management companies
• Recognising and escalating potentially fraudulent activity
• Prioritising your own caseload and supporting wider team duties
• Maintaining a high standard of service with every party to the claim

What you'll need

• Minimum 2 years' motor claims experience to be considered at the upper end of the range
• Third party or credit hire experience - the more disputed-liability work, the better
• Confident dealing with solicitors and accident management companies
• High attention to detail and sound judgement on liability
• Comfortable across multiple systems
• GCSE English and Maths at Grade C/4 or above
• Holding or willing to work towards the CII Certificate (fully supported and funded)

What's on offer

• £27,000 - £30,000 depending on experience
• 35-hour week, Monday to Friday, 9am-5pm - and genuinely flexible working patterns
• Full-time or part-time considered
• On site in Bolton with free on-site parking (hybrid options)
• Full support and funding towards CII qualifications
• Holiday allowance that increases with length of service, plus a holiday sell scheme
• Your birthday off, and a half-day for seasonal shopping
• Contributory pension, cycle to work scheme, discounted sports and social
• Cash bonus for going above and beyond
• Casual dress, free branded clothing
• Trained mental health and first-aid staff on site

The honest bit

It's an on-site (poss hybrid) role in Bolton - the flexibility here is in the working pattern, not the location. The upside is the work itself: this employer is growing through new contracts and internal promotions, so the complex files and the progression are both real. If you want disputed liability and credit hire rather than a volume FNOL queue, this is a good seat.