Claims Handler - Retail & Consumer

DAC Beachcroft LLP; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Leeds. This role offers the chance to provide high-quality service in managing claims, with opportunities for growth and professional development. The ideal candidate will have strong interpersonal and analytical skills, a commitment to learning, and the ability to thrive in a flexible work environment. With a focus on work-life balance and a comprehensive benefits package, this position is perfect for those looking to start their career in a supportive and inclusive workplace. Embrace this opportunity to make a difference while developing your skills in a thriving team.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth and progression

In-person and remote social events

Involvement in ESG activities

Qualifications

• No prior experience required; customer service experience is valued.
• Strong IT skills and ability to learn quickly are essential.

Responsibilities

• Manage a varied caseload of claims with professionalism.
• Negotiate and resolve claims while maintaining client relationships.

Skills

IT literacy

Prioritisation and Organisation Skills

Interpersonal skills

Analytical skills

Commercial sense

Resilience

Commitment and enthusiasm

Aptitude to learn

Education

Customer service experience

School leaver or graduate

Tools

Excel

Word

Job description

Claims Handler - Retail & Consumer

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Employment Type: Permanent

Location: Leeds

Description

We are looking for a Claims Handler to join our market leading, lawyer led claims handling service in our CSG team. This role will be situated in Leeds, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.

What you will do?

You are expected to provide a timely, professional and high-quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:

• Be responsible for a varied caseload of volume work.
• Review claims assessing who's at fault and the level of compensation within authority limits.
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers whilst proactively managing their expectations.
• Meet individual performance measures (financial and quality performance measures).
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning. You will have:

• IT skills - Be IT literate with a good working knowledge of Excel and Word.
• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance.
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
• Opportunities for growth and progression including professional funding.
• In person and remote social events.
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).