Claims Specialist Advisor

Customer Labs; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job description

Location: Manchester Salary: £24,000 to £28,000 depending on experience Department: Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Do you have great communication skills and proven customer service experience? Are you looking to grow your career here at First Central?

We’re on the lookout for 10 Claims Specialist’s to join our Claims Academy induction commencing on Monday 9th Septemberin our Manchester, Salford Quays office.

You’ll handle a variety of motor claims across differing heads of damage, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership. You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey. 

Core skills we’re looking for to succeed in the role:

Communication: You’ll have clear and concise communication with claimants, policyholders, and other stakeholders.

Negotiation: You can negotiate settlements with claimants or their representatives.

Customer service: Able to provide excellent customer service to maintain positive relationships

Problem solving: Use your data and evidence skills to make informed decision when a problem arises

Our most valuable asset? You ! Here’s what we can offer:

• Full 7 weeks training at our office in Salford Quays commencing Monday 9th September
• Monday to Friday, no weekends!
• Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency)
• Fully supportive team throughout
• £100 off your car insurance
• A fun, vibrant and busy place to work
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!

Join our Claims Academy and shape your future as a Claims Specialist!

What’s Involved:

• Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
• Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
• Be accountable for the management of your caseload and deliver against your key performance objectives.
• Accurately and promptly reserve all files within our reserving philosophy.
• Process payments on claims files and within your authorities.
• Continuously monitor for potential fraudulent claims and act according to guidelines.
• Agree on liability within existing case law and accident circumstances.
• Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
• Comply with the Group Code of Conduct and Fitness and Propriety policies.
• Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
• Continuously assess and improve the claims process to provide the best possible service to customers.
• Collaborate with other teams and departments to drive business improvements.
• Adopt a mindset of continuous improvement, to test solutions and deliver improvements.
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
• Any other reasonable duties.

Experience & knowledge:

• Strong expertise in handling complaints.
• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).

Skills:

• Critical thinking and problem-solving skills.
• Good communication skills, both verbal and written.
• Negotiation and influencing skills.
• Good time management and organisational skills.
• Good IT, numeracy and literacy skills.

Behaviours:

• Customer-focused.
• Embrace and incorporate the Company Values.
• Attention to detail and accuracy.
• Self-motivated and enthusiastic.
• Focused on developing skills.
• Able to work independently and as part of a team.
• Organized and proactive.
• Flexible and positive.
• Collaborate effectively with various teams and departments.
• Strives to drive business improvements to contribute to the success of the business.

Ready to make a positive impact? Apply now and be part of something big!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

86% of people would recommend a friend to work at First Central

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe

We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you