Claims Specialist Advisor

First Central Services; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job description

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Do you have great communication skills and proven customer service experience? Are you looking to begin a career with a fast-growing company who'll support your development and provide great opportunities? If so, read on...

We're looking for six Claims Specialist Advisors to join our team in our Salford Quays Office in Manchester. You'll handle a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our philosophy of claim ownership. You'll continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.

What's involved:

• Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
• Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
• Be accountable for the management of your caseload and deliver against your key performance objectives.
• Accurately and promptly reserve all files within our reserving philosophy.
• Process payments on claims files and within your authorities.
• Continuously monitor for potential fraudulent claims and act according to guidelines.
• Agree on liability within existing case law and accident circumstances.
• Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
• Comply with the Group Code of Conduct and Fitness and Propriety policies.
• Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
• Continuously assess and improve the claims process to provide the best possible service to customers.
• Collaborate with other teams and departments to drive business improvements.
• Adopt a mindset of continuous improvement, to test solutions and deliver improvements.
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
• Any other reasonable duties.

Experience & knowledge

• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
• Strong expertise in handling complaints.

Skills

• Critical thinking and problem-solving skills.
• Good communication skills, both verbal and written.
• Negotiation and influencing skills.
• Good time management and organisational skills.
• Good IT, numeracy and literacy skills.

Behaviours

• Customer-focused.
• Embrace and incorporate the Company Values.
• Attention to detail and accuracy.
• Self-motivated and enthusiastic.
• Focused on developing skills.
• Able to work independently and as part of a team.
• Organized and proactive.
• Flexible and positive.
• Collaborate effectively with various teams and departments.
• Strives to drive business improvements to contribute to the success of the business.

Ready to make a positive impact? Apply now and be part of something big!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive.