Claims Handler - Property

Davies; Glasgow; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join their dynamic Casualty team in Glasgow. This role offers a stimulating environment where you will manage claims from start to finish, ensuring excellent service to major clients. You will be responsible for investigating claims, negotiating settlements, and maintaining effective communication with all parties involved. With a commitment to professional development, the company provides numerous learning opportunities and a supportive team atmosphere. If you are a collaborative individual with a passion for delivering outstanding customer service, this position is perfect for you.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Flexible working options

Pension contributions

Life assurance

Cycle to Work Scheme

Employee volunteering programme

High Street discounts

Wellbeing centre

Qualifications

• Experience in managing claims from cradle to grave.
• Exceptional communication and negotiation skills required.

Responsibilities

• Handle allocated claims and negotiate settlements effectively.
• Gather evidence and prepare detailed reports for each case.

Skills

Claims Management

Investigation Skills

Negotiation Skills

Communication Skills

Customer Service

Team Collaboration

Adaptability

Education

Relevant Professional Qualifications

Job description

Claims Handler - Property

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Hybrid, Glasgow. Successful applicants will be required to attend company premises once per week at either our Glasgow premises.

Our Opportunity: Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This position offers a stimulating and supportive environment where the successful individual will be joining a dedicated team, providing a first-class claims handling service to major clients.

What will your day look like:

• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Reserve Management: Regularly review and maintain proper reserves.
• Negotiation: Negotiate settlements within agreed authority limits.
• Resolution: Determine appropriate actions to resolve each case.
• Liaison: Communicate with insurers, policyholders, and brokers.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities:

Essential:

• Proficiency in managing Claims from cradle to grave.
• Investigation of Liability.
• Management of personal caseload.
• Exceptional communication abilities across various levels.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Demonstrated adaptability and versatility.

Desirable:

• Experience in managing Property Damage claims.
• Familiarity with reserving strategies.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.

Benefits:

Career & Purpose:

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social:

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health:

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing:

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan