Claims Handler - Property

Davies; Glasgow; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Glasgow. This role offers a unique opportunity to manage claims from start to finish in a supportive environment. You'll be responsible for investigating claims, negotiating settlements, and maintaining communication with all stakeholders. With a focus on continuous learning and professional development, this position promises a fulfilling career path while contributing to a company that values innovation and teamwork. If you thrive in a collaborative setting and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Flexible working options

Pension scheme with employer contribution

Employee volunteering programme

Cycle to Work Scheme

Enhanced parental leave

Wellbeing centre

High Street discounts

Qualifications

• Experience in managing claims from cradle to grave.
• Exceptional communication abilities and commitment to customer service.

Responsibilities

• Handle allocated claims and gather relevant evidence.
• Negotiate settlements and prepare detailed reports.

Skills

Claims Management

Investigation Skills

Negotiation Skills

Communication Skills

Customer Service

Team Collaboration

Adaptability

Job description

Claims Handler - Property

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Hybrid, Glasgow. Successful applicants will be required to attend the Glasgow or Stoke office once a week.

Our Opportunity: Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This position offers a stimulating and supportive environment where the successful individual will be joining a dedicated team, providing a first-class claims handling service to major clients.

What will your day look like:

• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Reserve Management: Regularly review and maintain proper reserves.
• Negotiation: Negotiate settlements within agreed authority limits.
• Resolution: Determine appropriate actions to resolve each case.
• Liaison: Communicate with insurers, policyholders, and brokers.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities:

Essential:

• Proficiency in managing Claims from cradle to grave.
• Investigation of Liability.
• Management of personal caseload.
• Exceptional communication abilities across various levels.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Demonstrated adaptability and versatility.

Desirable:

• Experience in managing Property Damage claims.
• Familiarity with reserving strategies.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.

Benefits:

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan.