Claims Handler - Insurance

Michael Page Business Support; Leeds; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid work model

City centre office in Leeds

Salary up to £40,000

Job summary

Michael Page Business Support is recruiting for a Claims Handler - Insurance in Leeds. The role will be on-site two days per week in a modern city centre office within a leading UK legal firm and offers a salary up to £40,000.

You will manage insurance claims end-to-end, assess coverage, gather evidence, liaise with insurers and clients, and ensure compliance with procedures and SLAs while supporting continuous improvement initiatives.

Qualifications

• Experience managing insurance claims from notification to settlement.
• Experience communicating with insurers, brokers and clients.
• Knowledge of commercial insurance products and liability/management liability claims.

Responsibilities

• Manage insurance claims from first notification through to settlement with professional customer experience.
• Assess claim validity by reviewing policy coverage, terms, conditions and documentation.
• Investigate claims by gathering evidence, obtaining statements and liaising with relevant parties.
• Ensure claims are handled per procedures, regulations and SLAs.
• Accurately record claim information and maintain case notes in claims management system.
• Identify potentially fraudulent claims per fraud prevention procedures.
• Instruct and manage external suppliers (repairers, engineers, medical experts, loss adjusters).
• Meet productivity, quality and customer service targets.
• Handle complaints and complex queries, seeking timely resolution.
• Provide guidance to colleagues on claims processes and best practices.
• Contribute to continuous improvement of claims processes and customer satisfaction.

Skills

Insurance claims experience

Communication with insurers/brokers/客户

SLAs/turnaround targets

Job description

• Claims Handler - Insurance
• Leading UK Legal Firm
• Salary up to £40,000
• 2 days on site in Leeds (city centre)

Client Details

Our clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per week

Description

• Manage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.
• Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.
• Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.
• Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.
• Accurately record claim information and maintain up-to-date case notes within claims management systems
• Identify potentially fraudulent claims and escalation concerns in line with fraud prevention procedures.
• Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.
• Meet individual productivity, quality, and customer service targets.
• Handle customer complaints and complex claim queries, seeking resolution in a timely manner.
• Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.
• Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.

Profile

• Prior experience managing insurance claims
• Experience of working within delegated authority arrangements or insurer panel environments
• Knowledge of commercial insurance products, liability claims or management liability insurance.
• Experience managing multiple claims within service level deadlines
• Experience communicating with insurers, brokers and clients

Job Offer

• Join a highly respected legal firm
• Salary up to £40,000
• Hybrid working - 2 days on site in Leeds
• Modern city centre office environment