Claims Handler - Industrial Disease - Senior Associate

PwC UK; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Job summary

PwC UK is seeking an experienced Claims Handler to join our Centre of Excellence, supporting UK insurers and regulators from our Bradford, Leeds, and Manchester hubs. You will manage disease claim caseloads, conduct investigations, and pursue recovery opportunities while maintaining service levels and regulatory compliance.

You will work within a team focused on high-quality customer service, building strong relationships with clients and internal stakeholders, and contributing to KPI-driven

Qualifications

• Experience handling EL/PL disease claims is required.
• Disease claims handling experience preferred.
• Good understanding of medical and legal terminology.
• Strong communication skills across all levels, in person, written and by phone.
• Commitment to personal development and maintaining technical knowledge.

Responsibilities

• Manage own complex caseload of disease claims.
• Conduct policy investigations and identify recovery opportunities.
• Proactively handle claims to prevent and reduce litigation.
• Triage and process incoming correspondence within SLAs.

Job description

About The Role

Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.

About The Role

Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.

What Your Days Will Look Like

As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.

• Handling of own complex caseload of disease claims
• Undertake Policy investigations, identify and pursue relevant recovery opportunities
• Handling claims proactively to ensure prevention and reduction of litigation within the unit
• Triage and action of incoming post within agreed SLAs
  
  

This Role Is For You If

• History of EL / PL claims handling experience
• Disease claims handling experience
• Good understanding of medical and legal terminology
• Ensure compliance of regulatory requirements
• Good communication skills at all levels, in person, in writing and by phone
• Ability to achieve high standards of performance at all times
• Commitment to own personal development, maintaining and developing technical knowledge and expertise
• Ability to remain motivated in a changing working environment
  
  

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.