Claims Handler - Household

Red Dot Search UK Limited; Bolton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Funding for CII qualifications

Contributory pension

Holiday allowance based on service

Job summary

Red Dot Search UK Limited is recruiting an experienced Household Claims Handler for a well-established insurer near Bolton. You will own household and property claims end to end—from first notification to settlement—and have the authority to validate, negotiate and settle within your limits.

The role requires at least 12 months in household or property claims, a confident telephone manner, high attention to detail, and the ability to work across multiple systems.

Qualifications

• Minimum 12 months in household or property claims role.
• Confident telephone manner and listening skills.
• High attention to detail — accuracy matters here.
• Comfortable moving between multiple systems.
• GCSE English and Maths at Grade C/4 or above.
• Holding or willing to work towards the CII Certificate (fully supported and funded).

Responsibilities

• Managing a varied caseload of domestic property claims from first notification to final settlement.
• Handling FNOL calls and correspondence, confirming valid grounds to claim.
• Assessing policy cover, benefits and liability against guidelines.
• Validating and negotiating settlements within your authority.
• Appointing and managing suppliers supporting the policyholder.
• Identifying and referring suspicious underwriting or potential fraud.
• Keeping policyholders updated clearly throughout the claim.
• Managing your own diary and prioritising a busy caseload.

Skills

Telephone manner

Attention to detail

Multi-system navigation

Listening skills

Education

GCSE English & Maths (C/4 or above)

CII Certificate (towards)

Job description

Household Claims Handler | Bolton | £26,000 – £28,000 | Mon–Fri, 9–5

Experienced in household claims and want your own caseload rather than a script and a queue?

We're recruiting a Household Claims Handler for a well-established general insurer just outside Bolton. You'll own household and property claims end to end — first notification through to settlement — with the authority to validate, negotiate and settle within your limits.

This is a household claims handler role for someone who already knows the work. If you've spent 12 months or more in household or property claims and you're ready to take full ownership of a caseload, this is a straight step up in autonomy and salary.

What you'll be doing

• Managing a varied caseload of domestic property claims from first notification to final settlement
• Handling FNOL calls and correspondence, confirming valid grounds to claim
• Assessing policy cover, benefits and liability against guidelines
• Validating and negotiating settlements within your authority
• Appointing and managing suppliers supporting the policyholder
• Identifying and referring suspicious underwriting or potential fraud
• Keeping policyholders updated clearly throughout the claim
• Managing your own diary and prioritising a busy caseload

What you'll need

• Minimum 12 months in a household or property claims role
• Confident telephone manner and genuine listening skills
• High attention to detail — accuracy matters here
• Comfortable moving between multiple systems
• GCSE English and Maths at Grade C/4 or above
• Holding or willing to work towards the CII Certificate (fully supported and funded)

What's on offer

• £26,000 – £28,000 depending on experience
• 35-hour week, Monday to Friday, 9am–5pm — no evenings, no weekends
• On site in Bolton with free on-site parking
• Full support and funding towards CII qualifications
• Holiday allowance that increases with length of service, plus a holiday sell scheme
• Your birthday off, and a half-day for seasonal shopping
• Contributory pension, cycle to work scheme, discounted sports and social
• Cash bonus for going above and beyond
• Casual dress, free branded clothing
• Trained mental health and first-aid staff on site

The honest bit

It's an on-site role in Bolton, five days a week. There's no hybrid on this one. If you want office-based work with sociable hours, a real caseload and a company that pays for your qualifications, it's a good seat. If you're after remote or compressed hours, this isn't the one.