Claims Handler

Denham Recruitment Limited; Birstall; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Salary £30-£34k

25 days holiday + BHs

Life assurance

Job summary

Denham Recruitment Limited in Leicester is seeking a proactive Claims Handler to manage a portfolio of home insurance claims from notification to settlement. You will liaise with policyholders and suppliers, ensuring documentation is complete and SLA targets are met.

You will work 37.5 hours per week on a rotational pattern between 8am and 7pm, with an initial in-person training period before adopting hybrid work (one day per week in the office).

Qualifications

• Proven experience managing home insurance claims from first notification through to final settlement.
• Strong technical knowledge of claims handling, including reviewing and approving scopes of work and understanding buildings and contents claims.
• Excellent organisational skills with the ability to manage workloads accurately, meet SLAs.
• Strong systems capability, including using multiple platforms simultaneously and collaborating through MS Teams and other in-house systems.
• Excellent written and verbal communication skills, with the ability to build strong relationships with customers, suppliers, and colleagues.

Responsibilities

• Manage a portfolio of home insurance claims from first notification to final settlement.
• Liaise with policyholders and suppliers to resolve claims.
• Maintain accurate documentation and update stakeholders throughout the claims journey.
• Ensure SLA targets are met across all claims.

Skills

Home insurance claims

Claims handling

Organisational skills

MS Teams

Communication skills

Tools

In-house systems

Job description

Claims Handler

Hybrid - Full-time - 37.5 hours per week

Leicester area

£30-£34k depending on experience

Do you want to join a busy, fast-paced, friendly, and professional team environment managing home insurance claims from start to finish? Our client is looking for a Claims Handler to ensure each claim process runs smoothly, all parties are updated and documentation is maintained accurately.

You would manage your own portfolio of home insurance claims liaising with policyholders and suppliers to resolve the claim via cash settlement or through to completion of works. Acting as the main point of contact throughout the claims journey for the customer ensuring SLA's are met along the way.

Working Hours/Shift Patterns:

You will work 37.5 hours per week on a rotational shift pattern (between 8am and 7pm) Monday to Friday.

Training will 3 weeks in person then the role can be hybrid (with 1day a week in office) or more office-based to suit your requirements.

Essential skills/experience:

• Proven experience managing home insurance claims from first notification through to final settlement


• Strong technical knowledge of claims handling, including reviewing and approving scopes of work and understanding buildings and contents claims


• Excellent organisational skills with the ability to manage workloads accurately, meet SLAs


• Strong systems capability, including using multiple platforms simultaneously and collaborating through MS Teams and other in-house systems


• Excellent written and verbal communication skills, with the ability to build strong relationships with customers, suppliers, and colleagues

Benefits:

• £30-34k depending on experience


• Flexible working (home or office to suit your requirements)


• 25 days holiday plus bank holidays (plus options to buy or sell holiday)


• In-house Training / recognition & rewards / career development opportunities


• Competitive bonus scheme


• Life assurance income protection discount/cashback schemes free independent mortgage advice dental & healthcare plans Cycle to Work and Tech Schemes social events free on-site facilities Colleague Assistance Programme (24/7 access)