Trainee Claims Handler - Motor Insurance

Red Dot Search UK Limited; Bolton; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Fully funded CII qualifications

One-to-one coaching from in-house

34 days holiday incl. bank holidays

Holiday buy/sell

On-site parking

Company-paid health plan

Pension

Refer-a-friend bonus

Job summary

Red Dot Search UK Limited in Bolton is seeking a Trainee Claims Handler for motor insurance. No prior insurance experience required; you will be trained with full funding for CII qualifications and a dedicated in-house trainer. Work 35 hours, Monday to Friday, 9am–5pm, on-site with hybrid options after probation.

You will manage motor claims by phone and in writing, learn liability concepts, and support policyholders and brokers while developing a professional trade in insurance.

Qualifications

• Customer service experience in any form is acceptable.
• Must be good on the phone and stay calm under pressure.
• Organised, accurate, and able to learn new computer systems.
• GCSEs (or equivalent) in English and Maths (grade C/4 or above).
• Willing to work towards CII Certificate; funded in work time.

Responsibilities

• Take motor claims when they come in and establish details.
• Manage a caseload of claims by phone and written correspondence.
• Be the primary contact for policyholders and brokers.
• Learn how liability works and determine fault where applicable.
• Flag any issues or irregularities as they arise.

Skills

Customer service experience

Phone communication

Organised

Calm under pressure

Education

GCSEs in English and Maths

Tools

In-house computer systems

Job description

Trainee Claims Handler – Motor Insurance | Bolton | £24,479 – £26,500 | Full Training + Funded Qualifications

No insurance experience needed. 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends. Free parking. Fully funded CII.

We are recruiting a Trainee Claims Handler in Bolton for an established, FCA-regulated insurance business. You do not need to have worked in insurance. You need to be good with people on the phone, organised enough to run your own workload, and interested in learning a proper trade.

This is the route into insurance that people struggle to find. Most claims jobs want two years' experience. This one trains you, pays for your CII qualifications, and gives you a dedicated in-house trainer who coaches you one to one.

Who this is for

If you are in a contact centre, in complaints, in customer service for a utility, a housing association, a lettings agent or a bank — you are closer to being a Trainee Claims Handler than you think. You already run a caseload. You already work to a deadline and to rules someone audits. You already ring people who are having a bad day and sort it out.

Also worth a look if you are in retail or hospitality management and want out of evenings and weekends for good.

What you will be doing

Once you are trained, a Trainee Claims Handler here will:

• Take motor claims when they first come in — get the details right, and tell the customer honestly what happens next
• Work your own caseload of claims by phone and in writing, and keep every one moving
• Be the point of contact for policyholders and brokers
• Learn how liability works — who was at fault and why
• Flag anything that does not look right

What you will need

• Customer service experience in some form — contact centre, complaints, retail, hospitality, admin
• Genuinely good on the phone, and able to stay calm when someone is not
• Organised, accurate, and comfortable picking up new computer systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths
• Willing to work towards the CII Certificate — fully funded, in work time

What you get

• £24,479 – £26,500, with annual salary reviews
• 35 hours, Monday to Friday, 9am–5pm. No evenings. No weekends. No rota. Flexible start and finish, hybrid after probation
• Fully funded CII qualifications — a recognised professional qualification, paid for
• One-to-one coaching from a dedicated in-house claims trainer
• 29 days' holiday including bank holidays, rising to 36 with length of service, plus your birthday off and a half-day for seasonal shopping
• Holiday buy and sell, early finish on Christmas Eve and New Year's Eve
• Company-paid health cash plan — dental, optical, therapies, 24/7 GP access, counselling
• Contributory pension, £1,000 refer-a-friend bonus, recognition bonus of up to £300
• Free on-site parking, casual dress with free branded clothing, cycle to work scheme
• Sports and social club, on-site mental health first aiders
• A Living Wage and Living Hours employer, Disability Confident Committed

Being straight with you

The learning curve is real. Insurance has its own language and it takes a few months before claims feel routine — the first ones are hard work. It is also five days a week on site to begin with, and you will need to drive, because the site is on the edge of Egerton and the bus will not get you there for nine.

What you get for that is a qualification somebody else pays for, and a career with somewhere to go. Several of the senior people on this team started exactly where you would.