Claims Handler CH1

Keoghs; Liverpool; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP and mental‑健康

Pension Contribution 5% employee / 3%/

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Keoghs in Liverpool is seeking a Claims Handler to join the Casualty Team. You will manage a caseload of Public Liability and Property Damage claims up to a £10,000 reserve, handling from inception to settlement pre-litigation.

The role is 35 hours per week, Monday to Friday, 9am–5pm, based in the Liverpool office. You will use strong negotiation and communication skills to ensure high client care and SLA compliance, while coordinating workload within a collaborative team.

Qualifications

• 6 months relevant experience or law degree or equivalent.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Excellent client care and customer service skills.
• Ability to manage own volume workload via task management.
• Ability to work as a team and independently.

Responsibilities

• Pro-actively manage a caseload of Public Liability & Property Damage claims.
• Maintain accurate data on the case management system.
• Comply with set client SLAs.
• Ensure quality service standards and productivity levels are maintained.
• Undertake additional tasks as directed by the Team Leader.

Skills

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Client care

Time/workload management

Teamwork and independence

Education

Law degree or equivalent

Job description

Application Deadline

26 October 2026

Department

Legal

Location

Liverpool

Description

Ready to take your legal career to the next level? If so we are seeking a claims hander to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office

Experience, Skills and Qualifications

• 6 months relevant experience or law degree or equivalent
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation