Assistant File Handler

Davies; Liverpool; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increase on‑

Simply Health Care Cash Plan

WeCare – online GP and wellbeing

Job summary

Keoghs is seeking an Assistant File Handler to join the Abuse and Social Care Team in Liverpool. You will support file handlers, review documents, and assist with liability, quantum and causation assessments while liaising with clients and court counterparts.

The role operates on a 35-hour week, Monday to Friday, with a primary Liverpool location and a focus on complex, sensitive abuse and social care claims.

Qualifications

• Solid understanding of client needs and stakeholders.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and work under pressure.
• Strong organisational skills and attention to procedures.
• Experience with abuse or social care claims is desirable but not essential.
• Experience in personal injury work is desirable but not essential.

Responsibilities

• Assist file handlers in progressing the files.
• Review and analyse relevant documents.
• Analyse liability, quantum and causation.
• Liaise with clients.
• Co-ordinate with courts and timetables.
• Draft documents and correspondence to clients, court, witnesses and solicitors.
• Instruct and liaise with Counsel/experts.
• Complete and update MI.
• Achieve a chargeable target.
• Assist with preparation of document bundles for hearings.
• Ensure compliance with client SLAs.

Skills

Excellent communication

Prioritise tasks

Team player

Organisational skills

Adherence to guidelines

Independent worker

Desirable abuse claims experience

Desirable personal injury experience

Job description

Assistant File Handler

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Reporting To: Assistant File Handler

Description

Keoghs are seeking an Assistant File Handler to join our Abuse and Social Care Team. This team have been involved in many precedent-setting cases and regularly handle cases in the appellate courts. Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. You will be working on complex claims of considerable sensitivity and profile with a varied caseload of defendant abuse and social care claims and litigation.

Key Responsibilities

• To assist file handlers in progressing the files
• Review and analysis of relevant documents
• Analysis of liability, quantum and causation
• Client liaison
• Compliance with court directions and timetables
• Drafting documents and correspondence to clients/court/witnesses/claimants solicitors
• Instructing and liaising with Counsel/experts
• Completing and updating MI
• Achieve a chargeable target
• Assisting with the preparation of document bundles for hearings.
• Compliance with client SLAs

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool.

Skills, Knowledge & Expertise

• Demonstrable understanding of clients, colleagues and others.
• Excellent communication skills
• Ability to prioritise tasks and to work under pressure
• Excellent organisational skills
• Adherence to guidelines and procedures
• The ability to work as part of a team and independently
• Previous experience of abuse or social care claims is desirable but not essential
• Previous experience of personal injury work is desirable but not essential.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation.