Claims Handler CH1

Davies; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Health care cash plan

Mental health support (WeCare)

Death in service

Pension contribution

Cycle to work scheme

Tech scheme

Season ticket loan

Gym flex

Discounts

Job summary

Davies is seeking a Claims Handler CH1 to join its Casualty Team in Liverpool. The role involves managing Public Liability and Property Damage claims from inception to settlement, with a caseload up to a £10,000 reserve.

You will maintain case data, meet client SLAs, and support the team leader with additional tasks. The position is permanent, full-time, and based at the Liverpool office, with standard 35-hour weeks and a Monday–Friday schedule.

Qualifications

• 6 months relevant experience or law degree or equivalent
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Responsibilities

• To pro-actively manage a caseload of Public Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Skills

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Client care

Workload management

Team and independent work

Education

6 months relevant experience or law degree or equivalent

Job description

Claims Handler CH1

Application Deadline: 26 October 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Ready to take your legal career to the next level? If so we are seeking a claims hander to join our Casualty Team.

The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch

Primary location for this role is Liverpool Office

Experience, Skills and Qualifications

• 6 months relevant experience or law degree or equivalent
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation