Claims Handler

Allegiant Finance Services Limited; Warrington; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Paid parking

Modern office facilities

Great transport links

£24,023 annual salary

Job summary

Allegiant Finance Services Limited in Warrington is seeking a Claims Handler to join our friendly, professional team. You’ll be the first point of contact for customers, guiding them through their claims journey with empathy and precision.

Key responsibilities include supporting customers through the claims process, liaising with financial service providers and regulators like the Financial Ombudsman Service, and maintaining accurate CRM records. Hybrid working and parking are provided.

Qualifications

• 1 year+ experience in claims or customer service.
• Excellent communication and interpersonal skills.
• Empathy, patience, and attention to detail.
• Organised, proactive, and able to meet deadlines.

Responsibilities

• Support customers through the claims process with professionalism and care.
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service.
• Review and assess key documents like Final Response Letters and FOS outcomes.
• Maintain accurate records in our CRM system.
• Communicate clearly via phone, email, and post.
• Manage time-sensitive tasks such as redress offers and final decisions.

Skills

Excellent communication

Empathy and patience

Job description

About the Role

Are you a people person with an eye for detail? AtAllegiant Finance, we’re looking forClaims Handlersto join our friendly and professional team.

You’ll be the first point of contact for our customers, guiding them through their claims journey with empathy and precision. If you're passionate about delivering great customer experiences and ready for a new challenge, we want to hear from you.

Key Responsibilities

• Support customers through the claims process with professionalism and care
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
• Review and assess key documents like Final Response Letters and FOS outcomes
• Maintain accurate records in our CRM system
• Communicate clearly via phone, email, and post
• Manage time-sensitive tasks such as redress offers and final decisions

What We’re Looking For

• 1 year+ experience in claims or customer service
• Excellent communication and interpersonal skills
• Empathy, patience, and attention to detail
  
• Organised, proactive, and able to meet deadlines

What You’ll Get

• £24,023 annual salary
• 25 days holiday + bank holidays
  
• Hybrid working
• Paid parking
• Modern office with excellent facilities
• Great transport links