Claims Handler

Denham Recruitment Limited; Leicester; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid work pattern

25 days holiday + bank holidays

Bonus scheme

Life assurance

Healthcare plans

Cycle to Work

Training / career development

Job summary

Denham Recruitment Limited is seeking a Claims Handler in the Leicester area. You will manage home insurance claims from start to finish, liaising with policyholders and suppliers to resolve claims, and ensuring SLAs are met in a busy, fast-paced environment.

The role is hybrid on full-time basis (37.5 hours) with rotating shifts between 8am and 7pm, offering training and progression opportunities within a professional team.

Qualifications

• Proven experience managing home insurance claims from first notification to final settlement.
• Strong technical knowledge of claims handling and understanding of buildings/contents claims.
• Excellent organisational skills with ability to manage workloads and meet SLAs.
• Strong written and verbal communication to build relationships with customers and suppliers.

Responsibilities

• Manage your own portfolio of home insurance claims from start to finish.
• Liaise with policyholders and suppliers to settle the claim or carry through to works.
• Act as main point of contact throughout the claims journey, ensuring SLAs are met.
• Maintain accurate documentation and use multiple platforms, including MS Teams.

Skills

Home insurance claims

Claims handling

Organisation

MS Teams / in-house systems

Communication skills

Job description

Claims Handler

Hybrid - Full-time - 37.5 hours per week

Leicester area

£30-£34k depending on experience

Do you want to join a busy, fast-paced, friendly, and professional team environment managing home insurance claims from start to finish? Our client is looking for a Claims Handler to ensure each claim process runs smoothly, all parties are updated and documentation is maintained accurately.

You would manage your own portfolio of home insurance claims liaising with policyholders and suppliers to resolve the claim via cash settlement or through to completion of works. Acting as the main point of contact throughout the claims journey for the customer ensuring SLA's are met along the way.

Working Hours/Shift Patterns:

You will work 37.5 hours per week on a rotational shift pattern (between 8am and 7pm) Monday to Friday.

Training will be 3 weeks in person then the role can be hybrid (with 1 day a week in office) or more office-based to suit your requirements.

Essential skills/experience:

• Proven experience managing home insurance claims from first notification through to final settlement
• Strong technical knowledge of claims handling, including reviewing and approving scopes of work and understanding buildings and contents claims
• Excellent organisational skills with the ability to manage workloads accurately, meet SLAs
• Strong systems capability, including using multiple platforms simultaneously and collaborating through MS Teams and other in-house systems
• Excellent written and verbal communication skills, with the ability to build strong relationships with customers, suppliers, and colleagues

Benefits:

• £30-34k depending on experience
• Flexible working (home or office to suit your requirements)
• 25 days holiday plus bank holidays (plus options to buy or sell holiday)
• In-house Training / recognition & rewards / career development opportunities
• Competitive bonus scheme
• Life assurance income protection discount/cashback schemes free independent mortgage advice dental & healthcare plans Cycle to Work and Tech Schemes social events free on-site facilities Colleague Assistance Programme (24/7 access)