Claims Assessor

Front Row Recruitment; Stockport; On-site; GBP 26,000 - 34,000; Full time

Job summary

Front Row Recruitment is assisting a well-established financial services organisation in recruiting a Claims Assessor to join its office-based team in Stockport. You will manage a portfolio of protection-based claims (IP, CI, and Life), guiding clients through the claims process with empathy and accuracy.

You’ll deliver fair decisions within authority limits, maintain detailed records, and meet quality and volume targets in a regulated environment.

Qualifications

• Ideally some form of experience in claims or case management
• Strong communication and numeracy skills
• Ability to prioritise, multi-task and manage deadlines
• High level of accuracy and attention to detail
• Comfortable managing your own workload
• A proactive and team-oriented mindset

Responsibilities

• Manage a caseload of protection based claims (IP, CI, and Life)
• Handle inbound and outbound calls, confidently guiding clients through the claims process
• Make accurate and fair claims decisions within agreed authority limits
• Maintain detailed and accurate records across internal systems
• Meet quality, accuracy and volume targets
• Communicate clearly with clients, representatives, IFAs and claims partners
• Identify and log risks appropriately

Skills

Claims handling

Client communication

Numeracy

Deadline management

Attention to detail

Teamwork

Job description

I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.

This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.

You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels.

Please note that the role is office based so please do not apply if if you require remote or hybrid working.

The Role

• Manage a caseload of protection based claims (IP, CI, and Life)
• Handle inbound and outbound calls, confidently guiding clients through the claims process
• Make accurate and fair claims decisions within agreed authority limits
• Maintain detailed and accurate records across internal systems
• Meet quality, accuracy and volume targets
• Communicate clearly with clients, representatives, IFAs and claims partners
• Identify and log risks appropriately

What We’re Looking For

• Ideally some form of experience in claims or case management
• Strong communication and numeracy skills
• Ability to prioritise, multi-task and manage deadlines
• High level of accuracy and attention to detail
• Comfortable managing your own workload
• A proactive and team-oriented mindset

The Right Person

• Client focused and empathetic
• Takes ownership and responsibility
• Professional and confident communicator
• Keen to develop within financial services