Claims Handler

Aviva plc; Leeds; On-site; GBP 25,740 - 31,460; Full time

Benefits offered by this job

Bonus scheme 6% of salary

Private Medical Benefit

Staff discounts up to 40% on Aviva and

Other retailer discounts

Job summary

Aviva plc is seeking a Claims Handler in Leeds. The role focuses on supporting customers through the claims journey, handling calls, resolving queries, and delivering tailored claims solutions.

You will work in a collaborative team to make liability decisions, set expectations, and help customers get back on the road quickly. The position is full-time, 37.5 hours per week, with a starting salary of £28,600 plus a bonus scheme, generous pension, and various employee perks.

Qualifications

• Strong communication skills with empathetic and professional approach.
• Ability to thrive in a fast-paced environment and prioritise effectively.
• Proactive team player eager to learn and contribute.
• Confident IT skills including Outlook and Word.
• Previous experience in customer service or contact centre is desirable.

Responsibilities

• Support customers in claims, guiding them through the claims journey.
• Handle calls from customers and suppliers, resolve queries and provide tailored claims solutions.
• Make liability decisions and set clear expectations to help customers get back on the road.
• Take ownership of the full claims journey as the role evolves.

Skills

Communication

Empathy

Multitasking

Team player

IT skills

Customer service experience

Tools

Outlook

Word

Job description

Claims Handler Salary - £28,600 Leeds This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is passionate about helping people. Whether you already have experience in claims or contact centres, or you're looking to build a career in this area, this role would suit someone who is confident communicating, enjoys problem-solving, and takes pride in delivering excellent service.

A bit about the job: As a Claims Handler, you'll support customers when they need us most, managing claims and guiding them through what can often be a stressful experience. Working as part of a collaborative team, you'll handle calls from customers and suppliers, resolve queries, and provide tailored claims solutions to meet individual needs. You'll be responsible for making liability decisions, setting clear expectations, and helping customers get back on the road as quickly as possible. As the role evolves, you'll have the opportunity to take ownership of the full claims journey, contributing to great customer outcomes and business success.

Working hours: Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following operating hours: Monday to Friday: 08:00 - 20:00 Saturday: 09:00 - 17:00 Sunday: 10:00 - 17:00

Skills and experience we're looking for:

• Strong communication skills, with the ability to support customers in an empathetic and professional way
• Ability to thrive in a fast-paced environment, managing multiple tasks and prioritising effectively
• A proactive team player who is eager to learn and contribute
• Confident IT skills, including experience using systems such as Microsoft Outlook and Word
• Previous experience in a customer service or contact centre environment is desirable but not essential

What you'll get for this role:

• Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
• Starting salary of £28,600
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.