Claims Handler

TN United Kingdom; Swansea; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a multi-award-winning company where your career development is prioritized! This dynamic role in the Claims department offers a unique opportunity to support customers through their claims process, making a real difference in their lives. With comprehensive training provided, you’ll thrive in a fast-paced environment, managing claims while collaborating with various teams. Enjoy a flexible work-life balance and a culture that values communication, equality, and fun. This is not just a job; it's a pathway to a rewarding career with exciting opportunities for growth.

Benefits

Flexible Work Hours

Work-Life Balance

Career Development Opportunities

Open Culture

Team Events

Qualifications

• No prior experience required; training provided.
• Ability to manage a portfolio of claims effectively.

Responsibilities

• Communicate with customers via phone, email, or webchat.
• Manage claims and collaborate with various stakeholders.
• Provide compassionate service to customers in need.

Skills

Customer Service

Communication Skills

Problem-Solving

Empathy

Education

High School Diploma

Bachelor's Degree

Tools

Laptop

Job description

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Do you want to work for a multi-award-winning business, where we put your career and development first?

If this sounds like you, we have a unique opportunity to join our Claims team here at Admiral!

Excited, aren’t you? But why Claims? If you have never worked in a Claims department before, then you are in for a treat—there's nothing like it. You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.

Sounds perfect, but do I need experience? No, you don’t. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one, and assistance will always be just a phone call away.

But it's not just about answering phones; it goes beyond that initial call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents. This is a varied, interesting, and dynamic role that needs people who are able to put customers first.

Our Claims Department

Claims is the beating heart of any insurance business, and at Admiral, it's no different. Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all by joining Admiral. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment. Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £, there’s also potential for overtime earnings.

As a member of our Claims team, you can expect to:

• Communicate with customers via telephone, email, or webchat
• Manage a portfolio of claims, involving customers, third parties, and suppliers
• Collaborate with colleagues, departments, suppliers, and third parties to complete interesting investigations
• Provide a first-class service, displaying compassion and empathy when our customers need us most
• Make a difference, whether through customer interactions or making the workplace an even better place to be

As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job but as a career. Whether your aspirations lie in management or roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey.

Flexibility and work-life balance are important to us, hence why your time will be divided between home and the office.

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward, and fun. We believe that “People who like what they do, do it better.” Culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all while embracing a culture that puts you first.

The application process

We have a two-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a face-to-face interview. Interviews will be held on the th and th of July, and the start date is the th of July.

If you are successful in your application, we will consider your skills and experience and offer you a role in one of the Claims departments.