Claims Case Manager

Davies; Bolton; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Career development

Pension matching

Job summary

Davies in Bolton is seeking a Property Claims Manager to join our Claims Management team. You’ll own your caseload, drive timely settlements, and ensure SLAs are met with professionalism and care.

You’ll handle client and supplier interactions, uphold governance and data security, and pursue ongoing development through our learning culture and funded professional qualifications. Davies offers 25 days of holiday (plus extra days with service), a pension scheme with matched contributions,

Qualifications

• Relevant claims experience.
• Good customer service skills.
• Time management wizardry.
• Interpersonal charm.

Responsibilities

• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs).
• Customer Interactions: You’ll handle interactions with clients and direct customers professionally.
• Third-Party Management: Manage suppliers and drive cases to settlement balancing service, cost and time.
• Craftsmanship: Deliver top-quality work following internal processes and guidelines.
• Authority and Compliance: Adhere to governance and keep data secure as the claim lead.
• Self-Development: Embrace feedback and learning courses; PDRs are your tools.
• Team Player: Maintain positive vibes and strong teamwork.

Skills

Claims experience

Customer service

Time management

Interpersonal skills

Job description

Department

Department: Claims Management

Location

Bolton

Description

Join Our Dynamic Team at Davies! Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:

Valued and Supported: You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

Perks Galore!: Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it!

Time Off: Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered.

Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.

As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

Key Responsibilities

• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
• Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
• Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• Team Player: Positive vibes, great teamwork, and a culture that feels like home.

How We Measure Success

• SLA Performance: You’ll ace it.
• Phone Audit: Your phone skills? A+
• Lifecycle Metrics: You’ll own them.
• Audit: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: You’re the MVP.

Requirements

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase