Claims Handler

Davies Group; Hanley; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Career & Purpose

Leadership training programme

Funding for professional qualifications

Learning opportunities

Innovation Lab

Charity funding

Pennies To Heaven

Employee resource groups

Employee volunteering

Pension contributions 5% employee / 5%

Job summary

Davies Group is seeking a Claims Handler for our Stoke office to join the Property team. You’ll be the first point of contact with customers, insurers and suppliers, guiding claims through their lifecycle and keeping clients informed throughout.

This onsite role offers hybrid working after probation. It emphasizes accuracy, empathy and timely communication to support efficient settlements and compliant processing.

Qualifications

• Customer-focused approach with empathetic service.
• Strong communication skills and clarity in written/spoken form.
• Good numeracy, literacy and IT abilities for handling claims.
• Able to stay calm in challenging conversations and adapt quickly.

Responsibilities

• Liaise with customers, insurers, suppliers and colleagues nationwide.
• Analyse policies to determine claim coverage and processing strategy.
• Keep policyholders informed about claim progress via clear correspondence.
• Set up new claims, appoint contractors and update internal systems.
• Issue payments and arrange settlements as needed.
• Ensure compliance with contractual and regulatory requirements.
• Contribute to team success and business growth.

Skills

Customer-centric

Communication

Attention to detail

Proactive attitude

Numeracy

Literacy

IT skills

Adaptability

Job description

Claims Handler

Application Deadline: 9 October 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Location: Onsite, Stoke-on-Trent - ST1 3DH. Hybrid working after probation! Full-Time: 37.5 hours per week

Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan