Claims Handler

Davies; Stoke-on-Trent; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies learningOpportunities

Pension 5% employee and 5% employer

Life assurance x4

Cycle to Work Scheme

Flexible working; hybrid or remote

Job summary

Davies in Stoke-on-Trent is seeking a diligent Claims Management professional to join our international insurance team. Hybrid working starts after probation, with full-time 37.5 hours per week.

You will liaise with customers, insurers, and suppliers nationwide; analyse policies; set up claims; update systems; and issue settlements while ensuring regulatory compliance. If you thrive in a fast-paced environment and value customer-centric service, Davies offers development opportunities and a

Qualifications

• Customer-Centric approach and strong communication.
• Ability to thrive in fast-paced environments.
• Attention to detail in claims handling.
• Proactive attitude to drive change and improvements.
• Strong numeracy, literacy and IT skills.

Responsibilities

• Liaising with customers, insurers, suppliers, and colleagues nationwide.
• Analysing policies to determine claim coverage and devise efficient processing strategies.
• Keeping policyholders informed about claim progress through clear correspondence.
• Setting up new claims, appointing contractors, and updating internal systems.
• Issuing payments and arranging settlements as needed.
• Ensuring compliance with contractual and regulatory requirements.
• Contributing to team success and driving business growth.
• Working days Monday to Friday; Saturdays on a rota basis.

Skills

Customer-centric

Fast-paced environments

Attention to detail

Proactive attitude

Numeracy literacy IT

Adaptability

Job description

Hybrid working after probation!

Interested in starting a career in an international insurance company? Look no further!

Application Deadline: 2 October 2026

Department: Claims Management

Location: Stoke-On-Trent - ST1 3DH

Full-Time: 37.5 hours per week

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth
• The working days are Monday to Friday but you might be required to work Saturdays on a rota basis.

Knowledge and Abilities:

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan