Claims Handler

Aviva plc; Manchester; Hybrid; GBP 26,700 - 29,650; Full time

Benefits offered by this job

Generous pension scheme

25 days holiday + bank holidays

Private medical benefit

Job summary

Aviva plc is seeking a Claims Handler in the United Kingdom to support landlord, tradespeople and SME customers through the commercial property claims journey, from first notification through to settlement.

You will manage end-to-end claims, coordinate repairs and payments, and maintain proactive communication with customers, suppliers and stakeholders to deliver positive outcomes while adhering to regulatory requirements.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong organisational skills to manage multiple priorities.
• Excellent communication and relationship-building with customers and stakeholders.
• Claims handling or commercial property experience is advantageous but not essential; training provided.

Responsibilities

• Support Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
• Manage end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
• Keep customers, suppliers and stakeholders informed through proactive and regular communication.
• Help minimise disruption to customers' businesses by progressing claims efficiently and effectively.
• Work across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills

Customer service

Organisational skills

Communication

Digital capability

Tools

Microsoft Office

Multiple systems

Job description

Claims Handler Salary £26,700 and £29,650 This is a great job for someone who enjoys helping customers through challenging situations and thrives in a fast-paced environment.

Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers.

A bit about the job:

• Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
• Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
• Keeping customers, suppliers and stakeholders informed through proactive and regular communication.
• Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.
• Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills and experience we’re looking for:

• Previous customer service experience in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills and confidence building relationships with customers and stakeholders.
• Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.
• Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

What you’ll get for this role:

• Starting salary between £26,700 and £ £29,650 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% (A & B grade) 8% (C grade) 10% (D grade) 12% (E grade) of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme, for example if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further with up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success through our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference through our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.

To find out more about working at Aviva take a look here.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.