Senior Complex Loss Handler – Major & Complex Claims, Liability

Aviva plc; United Kingdom; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Bonus program

Pension plan

Holiday entitlement

Private medical

Employee discounts

Share scheme

Parental leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva is seeking an experienced professional to manage a portfolio of high-value and complex liability claims, including Employers' Liability, Public Liability and Product Liability, with Third Party Property Damage cases considered. You will influence outcomes and collaborate with brokers, customers, legal partners and internal teams.

The role emphasizes technical excellence, claims performance improvement, and sharing expertise across the Major & Complex Claims function.

Qualifications

• Significant experience managing complex and high-value liability claims.
• Strong technical knowledge of Employers' Liability, Public Liability and policy wording interpretation.
• Excellent negotiation, communication and stakeholder management skills.
• Experience delivering robust indemnity spend management and customer-focused outcomes.
• Experience of Third Party Property Damage claims would be beneficial but is not essential.

Responsibilities

• Managing a portfolio of high-value and complex liability claims from investigation through to resolution.
• Delivering fair, timely and commercially sound outcomes for customers and Aviva.
• Working closely with solicitors, brokers, suppliers and internal stakeholders.
• Sharing technical expertise to support capability and performance across the wider Claims function.
• Contributing to continuous improvement initiatives and technical excellence within Major & Complex Claims.

Skills

Complex liability claims

EL/PL knowledge

Negotiation & stakeholders

Indemnity spend management

TPPD experience beneficial

Job description

Closing Date 25th July 2026 Starting Salary £60,000 DOE

This is a great job for someone who has significant experience managing complex liability claims and is looking to use their technical expertise to influence outcomes on some of Aviva's most challenging cases. You may already be handling high-value Employers' Liability, Public and Product Liability claims and be ready to take on broader responsibility within a highly skilled team.

A bit about the job

Our Major & Complex Claims team manages some of Aviva's most significant liability claims, helping customers through challenging situations while protecting the long-term sustainability of our business.

In this role, you'll take ownership of a portfolio of high-value and complex Employers' Liability, Public Liability and Product Liability claims, including Third Party Property Damage cases.

You'll work closely with brokers, customers, legal partners, and internal stakeholders to deliver fair, timely, and cost-effective outcomes.

You'll also play a key role in driving technical excellence, improving claims performance, and sharing your expertise across the wider team.

Skills and experience we're looking for

• Significant experience managing complex and high-value liability claims.
• Strong technical knowledge of Employers' Liability, Public Liability and policy wording interpretation.
• Excellent negotiation, communication and stakeholder management skills.
• Experience delivering robust indemnity spend management and customer-focused outcomes.
• Experience of Third Party Property Damage claims would be beneficial but is not essential.

What you'll be doing

• Managing a portfolio of high-value and complex liability claims from investigation through to resolution.
• Delivering fair, timely and commercially sound outcomes for customers and Aviva.
• Working closely with solicitors, brokers, suppliers and internal stakeholders.
• Sharing technical expertise to support capability and performance across the wider Claims function.
• Contributing to continuous improvement initiatives and technical excellence within Major & Complex Claims.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £60,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
• Take a look to learn more.
• Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply.

We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We help our 19.5 million customers to save for the future and manage the risks of everyday life.

To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.