Claims Handler

Aviva; Norwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension

25 days holiday

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Job summary

Aviva is hiring a Customer Service Expert in Norwich to support pension and bereavement queries. The role is full-time 35 hours per week, with the option to extend to 40 hours, and shift pattern 08:00–18:00, Monday to Friday.

You will receive comprehensive training and coaching to learn our products, helping customers when they need us most, and you’ll be part of a supportive team with competitive benefits.

Starting salary £26,900–£29,665, plus benefits including pension and private medical cover.

Qualifications

• Finds it easy to talk to customers and can handle interactions with sympathy and support.
• Experience in an office environment is desirable, although strong experience in another customer-facing role would be considered.
• Ability to work on own initiative in a customer-focused team environment.
• Flexibility and adaptability to thrive in a fast-paced, highly demanding environment.
• Excellent communication skills both written and verbal.

Responsibilities

• Support customers during claims and bereavement situations.
• Provide excellent service and learn Aviva products.
• Assist with training and coaching to learn products and customers.

Skills

Customer communication

Office experience desirable

Initiative and decision making

Flexibility and adaptability

Written and verbal communication

Job description

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between £26,900 - £29,665 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.

Allocated shift pattern between: 08:00 - 18:00, Monday - Friday

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service.

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the job

We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Pensions Bereavement team within Aviva. Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.

This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness. Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries.

Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.

Skills and experience we’re looking for

• Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information
• Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.
• Ability to work on own initiative and make decisions in a customer-focused team environment
• Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.
• Excellent communication skills both written and verbal.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,900 - £29,665 (depending on hours, skillsand experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

Please note this job role is not sponsorable under the Home Office points based system.