Customer Claims Advisor

Aviva plc; Norwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity 6%

Generous pension scheme up to 14%

25 days holiday + bank holidays

Private medical benefit

Share plans and discounts

Volunteer and cycle to work benefits

Flexible working options

Job summary

Aviva plc is seeking a candidate to join the Third Party Claims Team with a starting salary of £26,700 to £29,650. Roles are permanent with standard 35 hours and potential for 40 hours after review. Full-time training in the office for about 6 weeks is required.

Shift pattern is 08:00 to 20:00, Monday to Sunday, with occasional late shifts and weekend rotation. We offer a generous benefits package including a 6% bonus, up to 14% pension contribution, 25 days holiday plus bank holidays, private

Qualifications

• Experience in third party claims or claims handling is highly desirable.
• Ambitious, can-do attitude with a proactive approach.
• Ability to multitask and prioritise in a dynamic environment.
• Willingness to learn, support colleagues and adapt to change.
• Commitment to delivering high-quality service and meeting customer needs.
• Proficiency with Microsoft Outlook and Word.

Skills

Third Party Claims Experience

Ambitious attitude

Fast-Paced Environment

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Outlook

Word

Job description

Your Career with Our Third Party Claims Team! Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits Our standard contracts are 35 hours, but we are open to consider flexible working options and there are also opportunities to increase to a 40-hour contract subject to review and following a period within the business. Due to the nature of this role, we will require full time training in our office for approximately 6 weeks. These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday - Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day in the week).

Skills and experience we’re looking for

• Third Party Claims Experience: Previous experience in third party claims or claims handling is highly desirable, but not essential.
• Ambitious personality: with a ‘can-do’ attitude.
• Fast-Paced Environment: Ability to multitask and prioritize responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritizing customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What you’ll get for this role

• Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We also consider all forms of flexible working, including part time and job shares.
• Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

This job role is not sponsorable under the Home Office points based system.

Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.