Claims Handler

Aviva; Leeds; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

6% bonus on annual salary

Generous pension scheme

25 days holiday + bank holidays

Private medical benefit

Staff discounts

Job summary

Aviva in Leeds is hiring a Claims Handler to support customers when they need us most, handling calls and guiding them through the claims journey. You’ll make liability decisions, set clear expectations, and deliver tailored solutions in a fast-paced environment.

We offer a starting salary of £28,600, with a 6% performance bonus, a generous pension, 25 days holiday plus bank holidays, private medical cover, and staff discounts. 37.5 hours per week.

Qualifications

• Excellent communication with customers in empathetic, professional manner.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced setting.
• Proactive team member who learns quickly and contributes.
• Proficient IT skills including Outlook and Word for everyday tasks.
• Experience in customer service or contact centre is desirable but not essential.

Responsibilities

• Handle calls from customers and suppliers; resolve queries.
• Guide customers through the claims process and provide tailored solutions.
• Make liability decisions and set clear expectations; support customers to resolve claims.
• Own the full claims journey over time to improve outcomes.

Skills

Strong communication

Thrives in fast-paced env

Proactive team player

Confident IT skills

Customer service experience

Tools

Microsoft Outlook

Microsoft Word

Job description

Claims Handler

Salary - £28,600

Leeds

This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is passionate about helping people. Whether you already have experience in claims or contact centres, or you’re looking to build a career in this area, this role would suit someone who is confident communicating, enjoys problem-solving, and takes pride in delivering excellent service.

A bit about the job:

As a Claims Handler, you’ll support customers when they need us most, managing claims and guiding them through what can often be a stressful experience. Working as part of a collaborative team, you’ll handle calls from customers and suppliers, resolve queries, and provide tailored claims solutions to meet individual needs. You’ll be responsible for making liability decisions, setting clear expectations, and helping customers get back on the road as quickly as possible. As the role evolves, you’ll have the opportunity to take ownership of the full claims journey, contributing to great customer outcomes and business success.

Working hours:

Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following operating hours:

• Monday to Friday: 08:00 – 20:00


• Saturday: 09:00 – 17:00


• Sunday: 10:00 – 17:00

Skills and experience we’re looking for:

• Strong communication skills, with the ability to support customers in an empathetic and professional way


• Ability to thrive in a fast-paced environment, managing multiple tasks and prioritising effectively


• A proactive team player who is eager to learn and contribute


• Confident IT skills, including experience using systems such as Microsoft Outlook and Word


• Previous experience in a customer service or contact centre environment is desirable but not essential

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £28,600


• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s


• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in


• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days


• Aviva-funded Private Medical Benefit to help you get expert support when you need it


• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme


• Brilliantly supportive policies including parental and carer’s leave


• Flexible benefits to suit you, including sustainability options such as cycle to work


• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others


• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.