Claims Handler

Bartlett Group; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

Bartlett Group is seeking a Head of Recruitment & HR Adviser to lead their claims department in Leeds. The role involves managing claims, building client relationships, and ensuring a high standard of service. Ideal candidates will have solid claims handling experience and strong communication skills. This position offers a competitive salary and a range of benefits, including enhanced pension contributions and wellbeing allowances.

Benefits

Enhanced pension contributions (5% employee, 7% employer)

Income protection

Wellbeing allowance

25 days annual leave + bank holidays

Annual salary reviews

Modern office with onsite gym

Frequent social events

Volunteering leave allowance

Qualifications

• Solid experience in claims handling with strong technical knowledge.
• Excellent communication and negotiation skills.
• Ability to prioritize and manage multiple cases effectively.

Responsibilities

• Build trusted relationships with clients and provide claims excellence.
• Manage claims from notification to settlement, including insurer negotiations.
• Handle large and complex losses, attending client and insurer meetings.

Skills

Claims handling

Communication

Negotiation

Analytical thinking

Relationship-building

Education

CII qualifications

Tools

Acturis system

Job description

Direct message the job poster from Bartlett Group

Head of Recruitment & HR Adviser, Assoc CIPD L5

We currently have opportunities to join our established claims department, handling a variety of claims at different levels. Our team is made up of experienced professionals, and while we’re actively looking for a Senior Claims Handler (preferably with a broking background), we’re also open to candidates with different levels of experience. The key for us is finding the right person for the team, regardless of seniority.

The Role

• Build trusted relationships with clients and provide claims excellence
• Manage claims from notification to settlement, including insurer negotiations
• Handle large and complex losses, attending client and insurer meetings
• Coordinate proactive claims review meetings with clients and insurers
• Produce claims reports to support data analysis and risk management
• Work collaboratively with colleagues to ensure client needs are met
• Ensure reserves and insurer performance are aligned with delivering the best possible claims experience for clients

What We’re Looking For

• Solid experience in claims handling, with strong technical knowledge
• Excellent communication and negotiation skills
• Ability to prioritise and manage multiple cases effectively
• CII qualifications (desirable) & Acturis system knowledge (desirable)
• Integrity, professionalism, and a client-first mindset
• Strong relationship-building skills and emotional intelligence
• Analytical thinking with a problem-solving approach
• A team player who thrives in a collaborative environment

Rewards:

• Competitive salary (details posted as a guide and full package provided on request)
• Enhanced pension contributions (5% employee, 7% employer)
• Income protection
• Wellbeing allowance (for use towards health and lifestyle costs)
• 25 days annual leave + bank holidays (option to buy up to 5 additional days)
• Annual salary reviews
• Recently modernised office with onsite gym, showers, wellbeing library and more
• Frequent social events
• Volunteering leave allowance
• more

The Company

Established in 1940, Bartlett is one of the UK’s leading independent insurance brokers and financial advisers.

Recognised for our enduring focus on clients and employees, in the last 3 years alone we have been named as UK Broker of the Year, Commercial Lines Broker of the Year, the UK’s #1 Financial Adviser in the Financial Times Top 100 and Best Employer at the Yorkshire Financial Awards.

Today, the business is proudly managed by the third generation of the Bartlett family. We act for businesses, charities and individuals across the UK – from manufacturing firms to large financial institutions. Our clients include firms and families we have worked with for generations.

With an eye to the next decade (as opposed to the next quarter), we’re perfectly placed to continue to create meaningful and enjoyable careers for our colleagues across the UK, whatever their role.

And when you join Bartlett, you also help support vulnerable young people across the UK and abroad. We do this by giving 8% of our profits to support grassroots organisations. In the last four years alone, we’ve raised over a million pounds to support some incredible causes.

We are currently recruiting for our growing teams who are based in our head office in Horsforth. Being part of the larger Bartlett Group offers the best of both worlds’ scenario, joining a small team at a significant and pivotal time of growth, as well as benefiting from the opportunities a larger group provides.

Due to the volume of applications, we are unable to offer feedback to all submissions. If you have not heard from us within 21 days, you have been unsuccessful on this occasion.

Bartlett is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

At Bartlett, we are dedicated to securing top-tier talent for our team, prioritising an exceptional candidate experience. We prefer direct engagement with candidates and do not require additional agency support for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Other

• Industries

  Insurance, Insurance Agencies and Brokerages, and Insurance and Employee Benefit Funds

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