Claims Handler

Ardonagh Advisory; Brighton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Brighton. This role is pivotal in delivering exceptional claims services to insurer partners, focusing on marine claims. The ideal candidate will thrive in a fast-paced environment, managing claims with precision and integrity. You'll engage with various stakeholders, ensuring compliance with industry standards while identifying recovery opportunities. If you're passionate about claims management and eager to contribute to a customer-focused team, this opportunity is perfect for you!

Qualifications

• Experience in a Claims Handling role or similar is essential.
• Demonstrable success in handling marine and property-related claims.

Responsibilities

• Manage a caseload of marine claims for pleasure craft and properties.
• Proactively communicate with brokers, customers, and insurers.

Skills

Claims Handling

Communication Skills

Microsoft Excel

Claims Handling System

Interpersonal Skills

Tools

Microsoft PowerPoint

Microsoft Word

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Ardonagh Advisory

Recruitment Specialist at The Ardonagh Group

We’re on the hunt for a Claims Handler to join us and play a key role in shaping the future of Navigators & General. The N&G Claims team takes pride in providing outstanding Claims Services for our insurer partners, with great work ethics and customer focused delivery.

What You Will Do As a Claims Handler

This is an overview and not an exhaustive list of responsibilities.

• Manage a caseload of first and third-party marine Claims for pleasure craft (inland waters, inshore and offshore) and marine commercial properties.
• Set up New Claims on the correct Claims system and allocated to the correct insurer.
• Maintain Claims files with accurate and complete data at all times.
• Validate Policyholder, Premium paid, Period of time and Policy Terms in accepting or repudiating Claims.
• Ensure that Schedules of Insurance are checked to identify Policy Excesses, Endorsements and Exclusions.
• Set and manage Reserves proactively and in accordance with the Geo Claims Manual or insurance Binder.
• Being mindful of potential fraudulent activity, completing appropriate fraud checks and escalating accordingly.
• Identify recovery opportunities and instigate appropriate recovery process where required.
• Settle Claims in the correct amount, net of policy excess, under Delegated Authority as swiftly and efficiently as possible.
• Proactively communicate with brokers, customers, insurers, third party claimants and other relevant parties.
• Comply with operational SLAs relating to telephony, post, creating new Claims and payment of Claims settlements.
• Comply with relevant Binder contractual terms to include, amongst others, authority limits, referral triggers, reserving principles and complaints processes.
• Comply with Consumer Duty requirements and identify Vulnerable Customers, ensuring such Claims are managed appropriately.
  
  

What are we looking for in our next Claims Handler:

• Experience of working in a Claims Handling role or similar.
• Demonstrable success in handling a portfolio of marine, liability, and property-related claims.
• Understanding of general insurance principles, practices, and regulations.
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft products including Excel, PowerPoint and Word.
• Experience of using a Claims Handling or PAS system.
• Excellent written and verbal communication skills to liaise effectively with all stakeholders.
  
  

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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