Claims Handler

Horwich Farrelly; Birmingham; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Life Insurance

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Hybrid & Flexible Working

Discount Hub

Job summary

Horwich Farrelly is recruiting a Claims Handler for a hybrid permanent role in the Birmingham area. You will handle first notification of loss, coordinate with suppliers and investigators, and strive to deliver excellent customer service while ensuring cost efficient claims settlement.

The role requires at least 12 months’ experience in claim handling, preferably with defendant or insurer caseloads. You will need strong communication, the ability to work under pressure, and a client-focused

Qualifications

• 12 months experience in a claim handling role, preferably for defendant or insurer.
• Experience with MOJ and OIC Portal is advantageous but not essential.
• Ability to communicate clearly, concisely and professionally with customers and colleagues.

Responsibilities

• Deliver a first-class experience to customers to resolve claims quickly.
• Manage activities on all aspects of claims to maximise cost control and settlements.
• Register new claims (FNOL/First Notification of Loss) per service level agreements.
• Instruct suppliers/investigators, validate policy cover and assess liability.
• Maintain proactive, professional communication to manage expectations and insurer relationships.

Skills

Customer service

Under pressure

Strong communication

Job description

Hybrid Permanent

People. Not just lawyers

We’re not your typical law firm – we’re people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients’ needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.

About the team

This is what our Partner and Head of Outsourced Solutions, David, says about the role;
“As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both intrinsically within HF and extrinsically with clients to deliver better results. The HF approach is to support and empower teams to continue to build upon their existing skills, to work independently and take initiative handling their workload. We look forward to welcoming the successful candidate into our team; adding their knowledge and enthusiasm to our strong core.”

What you’ll be doing

The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.

You will be responsible for:

• Delivering a first-class experience to customers to get their claims dealt with quickly
• Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement
• You will start by managing new claim registrations (– FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.
• Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.
• Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What do I need?

Ideally, you will have a minimum of 12 months experience in a claim handling role, managing preferably a defendant or insurer caseload, as well as the below skills:

• Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.
• The ability to operate under pressure.
• Able to assist clients in a clear, concise, friendly, and efficient way
• High level customer service skills

What’s in it for you?

Apart from the competitive salary you’d expect, our package of benefits reflects our values of partnership, innovation, and being real people. We’re committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

You’ll enjoy:

• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!