Claims Fraud Administration Handler - 12 Month Fixed Term Contract

Firstcentral; Haywards Heath; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Firstcentral is seeking a Claims Fraud Administration Handler to join the Counter Fraud Services team on a 12-month fixed-term contract. The role is based in Haywards Heath or Salford Quays with 4 days at home and 1 day in the office after training, 37.5 hours per week.

You will handle administrative tasks to support fraud investigators, allocate referrals, manage MI records, and ensure regulatory compliance throughout the claims process.

Qualifications

• Experience in administrative roles.
• Experience in motor insurance or fraud environments is a plus.
• Strong time management and ability to prioritise workload.

Responsibilities

• Allocate new claim referrals to Fraud teams.
• Manage incoming litigation for investigators.
• Outsource referrals to supplier partners.
• Update internal MI records at key stages of claims.
• Chase suppliers for outstanding invoices and debt sheets.
• Flag urgent tasks to team leaders and investigators.
• Request/manage CRU certificates and notify DWP on settlement.
• Support fraud investigations and CF team leaders.
• Adhere to regulatory requirements (TCF, DPA, AML).
• Follow health and safety policies and company standards.

Skills

Organisation & Prioritisation

Communication

Attention to detail

Tools

Microsoft Office

Job description

At 1st Central, everything starts with our people. As one of the UK's leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We're proud to create an environment where people feel supported, trusted and able to grow - whether that's developing new skills, taking on fresh challenges or making a real impact every day. If you're looking for a role where you can make a difference, we'd love to hear from you.

Ready for a new challenge where you can put your administration and customer support skills to great use?

We're looking for a Claims Fraud Administration Handler to join our Counter Fraud Services team in either Salford Quays (Manchester) or Haywards Heath (West Sussex) on a 12-month fixed-term contract.

You’ll play an important role in supporting the Claims Fraud department, delivering accurate and efficient administration that helps keep things running smoothly.

This is a 37.5-hour-per-week role, Monday to Friday. For your first 3 months, you’ll work from the office full-time while you complete your training and get settled into the role. You’ll then move to hybrid working, with four days at home and one day in the office each week, with the option to work from the office more often if you prefer.

Core skills we’re looking for to succeed in the role

• Organisation & Prioritisation: Strong time management and organisational skills, with the ability to prioritise your own workload effectively.
• Communication: Good verbal and written communication skills, with the ability to communicate clearly and professionally.
• Microsoft Office: Confident using Microsoft Office, including Outlook, Word and Excel, to support day-to-day tasks.

What’s involved

• Allocation of new claim referrals to Operational and Complex Fraud colleagues
• Managing incoming litigation to ensure that this is allocated and actioned by fraud investigators
• Outsourcing new claim referrals to our supplier partners
• Updating our internal MI records at key stages of the claim on behalf of fraud investigators
• Chasing suppliers for outstanding invoices and managing the completion of debt sheets
• Identifying and communicating urgent tasks to team leaders and fraud investigators
• Requesting and managing CRU certificates, as well as notifying DWP upon settlement/closure
• Provide support to fraud investigations and CF team leaders
• To adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
• To be compliant with health and safety policies at all times.
• To ensure compliance with Company and other relevant standards/regulations at all times.

Experience

• Experience of working in an administrative role
• Previous experience in the motor insurance industry
• Experience of working in a fraud environment

Skills

• Excellent time management and organisation skills with the ability to prioritise own work
• Good level of communication skills, both verbal and written
• Good Microsoft Office Skills (outlook, Word, Excel)